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- Tasks: Provide 1st Line IT Support and troubleshoot technical issues for clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Earn up to £27,000, enjoy hybrid working, and access ongoing training.
- Other info: Collaborative environment with opportunities for career growth and skill development.
- Why this job: Kickstart your tech career while making a real difference in customer support.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
A growing Managed Service Provider is looking for a Service Desk Engineer to join their busy and supportive IT support team. This is an excellent opportunity for someone with previous 1st Line Support, IT Helpdesk, or Service Desk experience who enjoys providing excellent customer service and resolving technical issues in a fast-paced environment.
The successful candidate will act as the first point of contact for clients, handling a high volume of incoming support calls and tickets while delivering first-class technical support.
Key Responsibilities:- Provide 1st Line IT Support to external clients via phone, email, and ticketing systems
- Act as the first point of contact for technical support requests
- Troubleshoot hardware, software, and basic networking issues
- Support Microsoft 365, Windows OS, and Active Directory environments
- Log, prioritise, and escalate support tickets where required
- Deliver excellent customer service and maintain strong communication with users
- Work closely with senior engineers to resolve more complex technical issues
- Previous experience within a Service Desk, IT Support, IT Helpdesk, or 1st Line Support role
- Experience supporting Microsoft products and packages including Office 365, Windows, and Active Directory
- Strong communication skills and confidence handling inbound support calls throughout the day
- Excellent troubleshooting and problem-solving abilities
- Strong customer service skills with a professional and friendly approach
- Experience working within an MSP environment would be beneficial
- Basic networking or remote support experience would be advantageous
- Salary up to £27,000
- Hybrid working – 2 days in office
- Ongoing training and career development
- Supportive and collaborative team environment
- Opportunity to develop technical skills within a growing MSP
Service Desk Engineer (fully remote) employer: YourCode - Award Winning IT & Digital Consultancy
Contact Detail:
YourCode - Award Winning IT & Digital Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (fully remote)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Desk Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss your experience with Microsoft products. Practise common interview questions and think of examples that showcase your customer service skills.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing familiar faces, and it gives you a better chance to stand out. Plus, you’ll get all the latest updates on your application status directly from us.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Just keep it short and sweet!
We think you need these skills to ace Service Desk Engineer (fully remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and IT Helpdesk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Engineer role and how you can contribute to our supportive team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills: When filling out your application, make sure to mention your experience with Microsoft 365, Windows OS, and Active Directory. We love seeing candidates who are confident in their technical skills, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team. We can’t wait to hear from you!
How to prepare for a job interview at YourCode - Award Winning IT & Digital Consultancy
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity with the systems they'll expect you to support.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in past positions. Think about specific situations where you resolved issues for clients and how you maintained a professional and friendly approach throughout.
✨Practice Troubleshooting
Get comfortable with common technical issues that might come up in the role. You could even set up mock scenarios to practice troubleshooting hardware or software problems, so you're ready to demonstrate your problem-solving skills during the interview.
✨Communication is Crucial
Since you'll be handling a high volume of support calls, practice articulating your thoughts clearly and confidently. Consider doing a mock interview with a friend to refine your communication style and ensure you can convey technical information effectively.