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- Tasks: Provide 1st line IT support and troubleshoot technical issues for clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Earn up to £27,000, enjoy hybrid working, and access ongoing training.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Kickstart your tech career while making a real difference in customer support.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
A growing Managed Service Provider is looking for a Service Desk Engineer to join their busy and supportive IT support team. This is an excellent opportunity for someone with previous 1st Line Support, IT Helpdesk, or Service Desk experience who enjoys providing excellent customer service and resolving technical issues in a fast-paced environment.
The successful candidate will act as the first point of contact for clients, handling a high volume of incoming support calls and tickets while delivering first-class technical support.
Key Responsibilities:- Provide 1st Line IT Support to external clients via phone, email, and ticketing systems
- Act as the first point of contact for technical support requests
- Troubleshoot hardware, software, and basic networking issues
- Support Microsoft 365, Windows OS, and Active Directory environments
- Log, prioritise, and escalate support tickets where required
- Deliver excellent customer service and maintain strong communication with users
- Work closely with senior engineers to resolve more complex technical issues
- Previous experience within a Service Desk, IT Support, IT Helpdesk, or 1st Line Support role
- Experience supporting Microsoft products and packages including Office 365, Windows, and Active Directory
- Strong communication skills and confidence handling inbound support calls throughout the day
- Excellent troubleshooting and problem-solving abilities
- Strong customer service skills with a professional and friendly approach
- Experience working within an MSP environment would be beneficial
- Basic networking or remote support experience would be advantageous
- Salary up to £27,000
- Hybrid working – 2 days in office
- Ongoing training and career development
- Supportive and collaborative team environment
- Opportunity to develop technical skills within a growing MSP
Service Desk Engineer (1st line) employer: YourCode - Award Winning IT & Digital Consultancy
Contact Detail:
YourCode - Award Winning IT & Digital Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (1st line)
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling technical issues, brush up on common problems related to Microsoft 365, Windows OS, and basic networking. Being able to demonstrate your knowledge can really impress during the interview.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've provided excellent support in previous roles. Remember, it's all about making the user feel valued and understood, so share those success stories!
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, it’s super easy to do, so why not give it a go?
We think you need these skills to ace Service Desk Engineer (1st line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and IT Helpdesk roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Service Desk Engineer role. Share specific examples of how you've resolved technical issues and provided excellent customer service in the past.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure to convey your friendly and professional approach to handling support calls.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at YourCode - Award Winning IT & Digital Consultancy
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity with the systems they'll expect you to support.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in past positions. Think about specific situations where you resolved issues for clients and how you maintained a professional and friendly approach throughout.
✨Practice Troubleshooting
Get comfortable with common technical issues you might face as a Service Desk Engineer. Practise explaining your troubleshooting process clearly and concisely, as you'll need to communicate effectively with clients who may not be tech-savvy.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the types of challenges they face. This shows your interest in the role and helps you gauge if it’s the right fit for you.