At a Glance
- Tasks: Lead Service Desk and Professional Services teams to enhance customer satisfaction and operational efficiency.
- Company: A growing tech and managed services business with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and a chance to shape service delivery.
- Other info: Exciting growth opportunities in a fast-evolving environment.
- Why this job: Join a dynamic team and make a real impact in a leadership role.
- Qualifications: Experience in service delivery or management with strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
A growing technology and managed services business is looking for a Service Delivery Manager to oversee its Service Desk and Professional Services teams. This is a fantastic opportunity for an experienced service leader who enjoys developing people, improving processes, building customer relationships, and driving service excellence.
The Role
- Leading Service Desk and Professional Services teams
- Improving service performance, customer satisfaction, and operational efficiency
- Acting as a key escalation point for customer issues
- Building trusted relationships with customers and internal stakeholders
- Driving continuous improvement across systems, workflows, and service processes
- Monitoring KPIs, SLAs, utilisation, and team performance
- Supporting the business as it continues to grow and mature
About You
- Previous Service Delivery Manager, Service Manager, Operations Manager, or Team Manager experience
- MSP, Managed Services, IT Services, or Technology background
- Strong leadership and coaching skills
- Customer-focused with excellent communication abilities
- Process improvement mindset
- Comfortable operating in a growing and evolving business
Why Apply?
- Highly visible leadership role
- Opportunity to shape the future of service delivery
- Growing organisation with ambitious plans
- Strong leadership team and collaborative culture
- Hybrid working
Service Delivery Manager employer: YourCode - Award Winning IT & Digital Consultancy
Join a dynamic and growing technology and managed services business in Leeds, where you will have the opportunity to lead and develop teams while driving service excellence. With a strong focus on employee growth, a collaborative culture, and the flexibility of hybrid working, this role offers a unique chance to shape the future of service delivery in a supportive environment. Enjoy competitive remuneration and the satisfaction of making a meaningful impact within a forward-thinking organisation.
Contact Details:
YourCode - Award Winning IT & Digital Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your experience can add value. We want you to shine, so practice common interview questions and have examples ready that showcase your leadership and customer-focused mindset.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for their team and how you can help improve their service performance.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, applying directly shows your interest in being part of our growing team and helps us get to know you better.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your leadership experience, customer-focused mindset, and any process improvement initiatives you've led.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service performance or built strong customer relationships in your previous roles.
Showcase Your Achievements:Quantify your achievements where possible! Whether it's improving KPIs or enhancing customer satisfaction, numbers speak volumes. We love to see how you've made a tangible impact in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at YourCode - Award Winning IT & Digital Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of managed services and technology. Understand the key metrics like KPIs and SLAs that are crucial for a Service Delivery Manager. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved service performance or customer satisfaction. This will help demonstrate your leadership style and how you can contribute to their growing organisation.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences and challenges within the company. This shows that you're genuinely interested in the role and the people you'll be working with, which is key for a Service Delivery Manager.
✨Emphasise Continuous Improvement
Be ready to discuss your process improvement mindset. Share examples of how you've driven continuous improvement in previous roles. This aligns perfectly with the company's goal of enhancing service delivery and operational efficiency.
