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- Tasks: Provide 1st Line IT support and troubleshoot technical issues for clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Earn up to £27,000, enjoy hybrid working, and receive ongoing training.
- Other info: Great opportunity for career development in a dynamic environment.
- Why this job: Kickstart your IT career while making a real difference in customer support.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
A growing Managed Service Provider is looking for a Service Desk Engineer to join their busy and supportive IT support team. This is an excellent opportunity for someone with previous 1st Line Support, IT Helpdesk, or Service Desk experience who enjoys providing excellent customer service and resolving technical issues in a fast-paced environment.
The successful candidate will act as the first point of contact for clients, handling a high volume of incoming support calls and tickets while delivering first-class technical support.
Key Responsibilities:- Provide 1st Line IT Support to external clients via phone, email, and ticketing systems
- Act as the first point of contact for technical support requests
- Troubleshoot hardware, software, and basic networking issues
- Support Microsoft 365, Windows OS, and Active Directory environments
- Log, prioritise, and escalate support tickets where required
- Deliver excellent customer service and maintain strong communication with users
- Work closely with senior engineers to resolve more complex technical issues
- Previous experience within a Service Desk, IT Support, IT Helpdesk, or 1st Line Support role
- Experience supporting Microsoft products and packages including Office 365, Windows, and Active Directory
- Strong communication skills and confidence handling inbound support calls throughout the day
- Excellent troubleshooting and problem-solving abilities
- Strong customer service skills with a professional and friendly approach
- Experience working within an MSP environment would be beneficial
- Basic networking or remote support experience would be advantageous
- Salary up to £27,000
- Hybrid working – 2 days in office
- Ongoing training and career development
- Supportive and collaborative team environment
- Opportunity to develop technical skills within a growing MSP
Remote IT Engineer/Helpdesk Engineer employer: YourCode - Award Winning IT & Digital Consultancy
Contact Detail:
YourCode - Award Winning IT & Digital Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Engineer/Helpdesk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common IT support scenarios and how you'd handle them. This will help you feel more confident when discussing your troubleshooting skills with potential employers.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for clients in previous roles. This will highlight your ability to deliver excellent support, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our supportive team. Plus, it gives you a better chance to stand out in the hiring process!
We think you need these skills to ace Remote IT Engineer/Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and IT Helpdesk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter. Share specific examples of how you've resolved technical issues or provided excellent support in the past.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your strong communication skills. Make sure your application is clear, concise, and free of jargon. We love a friendly tone that reflects your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at YourCode - Award Winning IT & Digital Consultancy
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and confidence in handling technical issues.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in past positions. Think about specific situations where you resolved a client's issue or went the extra mile to ensure their satisfaction—this will highlight your strong communication skills.
✨Practice Troubleshooting
Get comfortable with common troubleshooting scenarios. You might be asked to walk through how you'd resolve a specific technical issue during the interview, so practice explaining your thought process clearly and logically.
✨Show Enthusiasm for Learning
Since this role offers ongoing training and career development, express your eagerness to learn and grow within the company. Share any relevant courses or certifications you've completed, and mention your interest in expanding your technical skills.