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- Tasks: Deliver hands-on technical support and maintain IT systems across various client sites.
- Company: Leading managed IT services provider with a focus on innovation and client satisfaction.
- Benefits: Competitive salary up to £45,000, plus benefits and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in diverse environments while travelling.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
- Other info: Enjoy varied work settings and the chance to engage directly with clients.
The predicted salary is between 36000 - 54000 £ per year.
Our client, a leading managed IT services provider, is looking for a skilled Field Services Engineer to join their growing Professional Services team. This is a hands‑on role delivering high‑quality, on‑site technical support across a variety of client environments. You’ll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems — ensuring smooth operations, minimal downtime, and excellent service delivery. If you’re an adaptable IT professional who enjoys variety, autonomy, and face‑to‑face client interaction, this could be a great fit.
Key Responsibilities
- Provide on‑site and remote support for desktops, servers, networking equipment, and cloud environments.
- Carry out hardware and software installations, upgrades, and configurations to meet client needs.
- Diagnose and resolve technical incidents and service requests escalated from the service desk.
- Maintain accurate records of service activities, assets, and technical documentation.
- Work closely with internal teams and service managers to ensure SLAs and customer expectations are met.
- Conduct regular system health checks and preventative maintenance.
- Support the onboarding of new clients and assist in infrastructure transition projects.
- Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement.
Skills & Experience
- Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment.
- Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals, and cloud platforms such as Microsoft 365 and Azure.
- Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar).
- Excellent troubleshooting skills across hardware, software, and network infrastructure.
- Confident communicator with strong customer service skills.
- Self‑motivated, organised, and capable of managing multiple client engagements.
- Full UK driving licence and willingness to travel regularly.
Desirable Qualifications
- Certifications such as CompTIA A+ / Network+, Microsoft Certified Professional (MCP), or Cisco CCNA.
- Experience using remote monitoring and management (RMM) tools.
- Awareness of cybersecurity best practices and compliance frameworks (ISO 27001, Cyber Essentials, etc.).
- Field‑based role requiring regular travel to client sites.
- Occasional out‑of‑hours work may be required for project deployments or urgent issues.
- Exposure to varied working environments, from corporate offices to industrial sites.
If you’re a technically capable and customer‑focused engineer looking to work with a progressive managed services business, we’d love to hear from you. 👉 Apply now or get in touch to discuss this opportunity in more detail.
Field Services Engineer in Oxford employer: YourCode - Award Winning IT & Digital Consultancy
Contact Detail:
YourCode - Award Winning IT & Digital Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer in Oxford
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events around Birmingham and London. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your projects and achievements in IT. This can really set you apart from the competition.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and can help keep you top of mind for hiring managers.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources and job listings tailored for you. Plus, applying directly through us can give you an edge in the hiring process.
We think you need these skills to ace Field Services Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field engineering and technical support. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled challenges in previous roles, especially those that relate to client interaction and IT troubleshooting.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your familiarity with Windows, Linux, and cloud platforms like Microsoft 365 and Azure. We want to see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at YourCode - Award Winning IT & Digital Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Linux, and cloud platforms like Microsoft 365 and Azure. Be ready to discuss your hands-on experience with troubleshooting and installations, as this role is all about delivering high-quality support.
✨Show Off Your Customer Service Skills
Since this position involves a lot of client interaction, prepare examples that showcase your communication skills and how you've handled customer queries in the past. Think about times when you went above and beyond to ensure client satisfaction.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when diagnosing and resolving technical issues. This will show them you can think on your feet and handle the variety of challenges that come with the job.
✨Understand the Company and Its Clients
Do a bit of research on the managed IT services provider and their client base. Knowing their key services and recent projects can help you tailor your answers and demonstrate your genuine interest in the role and the company.
