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- Tasks: Provide 1st line IT support and troubleshoot technical issues for clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Earn up to £27,000 with hybrid working and ongoing training opportunities.
- Other info: Enjoy a collaborative environment with excellent career development potential.
- Why this job: Kickstart your tech career while making a real difference in customer support.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
A growing Managed Service Provider is looking for a Service Desk Engineer to join their busy and supportive IT support team. This is an excellent opportunity for someone with previous 1st Line Support, IT Helpdesk, or Service Desk experience who enjoys providing excellent customer service and resolving technical issues in a fast-paced environment.
The successful candidate will act as the first point of contact for clients, handling a high volume of incoming support calls and tickets while delivering first-class technical support.
Key Responsibilities:- Provide 1st Line IT Support to external clients via phone, email, and ticketing systems
- Act as the first point of contact for technical support requests
- Troubleshoot hardware, software, and basic networking issues
- Support Microsoft 365, Windows OS, and Active Directory environments
- Log, prioritise, and escalate support tickets where required
- Deliver excellent customer service and maintain strong communication with users
- Work closely with senior engineers to resolve more complex technical issues
- Previous experience within a Service Desk, IT Support, IT Helpdesk, or 1st Line Support role
- Experience supporting Microsoft products and packages including Office 365, Windows, and Active Directory
- Strong communication skills and confidence handling inbound support calls throughout the day
- Excellent troubleshooting and problem-solving abilities
- Strong customer service skills with a professional and friendly approach
- Experience working within an MSP environment would be beneficial
- Basic networking or remote support experience would be advantageous
- Salary up to £27,000
- Hybrid working – 2 days in office
- Ongoing training and career development
- Supportive and collaborative team environment
- Opportunity to develop technical skills within a growing MSP
Service Desk Engineer (1st line) in Leeds employer: YourCode - Award Winning IT & Digital Consultancy
Contact Detail:
YourCode - Award Winning IT & Digital Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (1st line) in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling technical issues, brush up on common problems related to Microsoft 365, Windows OS, and basic networking. Being able to talk through solutions confidently can really impress your interviewers.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've provided excellent support in previous roles. Remember, it's all about making the user feel valued and understood, so share those success stories!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Engineer (1st line) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and any relevant tech knowledge!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter. Share specific examples of how you've provided excellent support in the past and how you can bring that same energy to us.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, make sure to highlight your ability to handle calls and emails professionally and effectively.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at YourCode - Award Winning IT & Digital Consultancy
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and confidence in handling technical issues.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in past positions. Think about specific situations where you resolved a customer's issue or went the extra mile to help them out. This will demonstrate your commitment to providing top-notch support.
✨Practice Troubleshooting
Get comfortable with common troubleshooting scenarios. You might be asked to walk through how you'd resolve a specific technical issue during the interview. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Questions
Show your interest in the role by preparing thoughtful questions about the team, the company culture, and the types of challenges they face. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.