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- Tasks: Provide first-line technical support and troubleshoot IT issues for users.
- Company: Join a well-known retail business with a supportive IT team.
- Benefits: Competitive salary, hybrid work, hands-on training, and career progression.
- Why this job: Be the face of IT and make a real impact in a dynamic environment.
- Qualifications: Experience in IT support and a passion for customer service.
- Other info: Opportunity to work with diverse technologies and grow your skills.
The predicted salary is between 27000 - 30000 £ per year.
We’re on the lookout for a First Line Support Analyst to bolster a small, hardworking IT support team in a large well-known retail business. This is a brand-new role, created to strengthen the department and improve service delivery. If you’re passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you!
Why Join?
- Fast Progression – Hands-on training, real-world experience, and a clear path into Second Line Support
- Internal IT Support – Supporting a large branch network across the UK, with some international involvement
- Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains
- Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service
What You’ll Be Doing:
- Providing first-line technical support to internal users across the business
- Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day)
- Managing Active Directory, Azure AD, and Exchange, including new user setups
- Supporting Windows and iPhone users, plus mobile device management (MDM)
- Assisting with Meraki networking, hybrid domain management, and on-prem/cloud environments
- Working closely with the infrastructure team on projects and learning as you go
What We’re Looking For:
- IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus
- Customer Service Focus – If you’re great with people, we’ll help you with the tech!
- Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning
- Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus
- Google it & Figure it Out Mentality – We don’t throw people in at the deep end… but sometimes it happens!
The Details:
- Salary: £27K-£30K DOE (£30K for more 2nd Line experience)
- Location: Office-based 3-5 days per week (Flexible)
- On-Call: Potentially, based on performance (Small rota)
- Bonus: Performance-based, typically after 12 months
- Training: On-the-job & support from the Infrastructure team
If you’re a tech-savvy problem-solver who thrives in a fast-paced, hands-on environment, APPLY NOW!
First Line Support Analyst in Leeds employer: YourCode - Award Winning IT & Digital Consultancy
Contact Detail:
YourCode - Award Winning IT & Digital Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for First Line Support Analysts and practice your answers. Show off your problem-solving skills and customer service focus – that’s what they’re really after!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your enthusiasm. Plus, it’s a great way to get noticed by the hiring team!
We think you need these skills to ace First Line Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer service skills. We want to see how you’ve tackled tech issues before, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT and how you can contribute to our team. Keep it friendly and engaging – we love personality!
Show Off Your Problem-Solving Skills: In your application, mention specific instances where you’ve solved tricky tech problems. We’re looking for logical thinkers who enjoy troubleshooting, so let us know how you approach challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at YourCode - Award Winning IT & Digital Consultancy
✨Know Your Tech Basics
Brush up on your knowledge of Active Directory, Azure AD, and Exchange. Be ready to discuss how you've used these tools in past roles or projects. This will show that you're not just a people person but also tech-savvy!
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or helped users feel supported. This is key for a role that’s all about being the face of IT.
✨Practice Problem-Solving Scenarios
Anticipate common IT issues and practice how you would troubleshoot them. You might be asked to walk through your thought process during the interview, so being prepared will help you shine as a logical problem solver.
✨Ask Insightful Questions
Prepare questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the First Line Support Analyst position. This demonstrates your enthusiasm and forward-thinking attitude.