At a Glance
- Tasks: Provide hands-on IT support across multiple locations and solve tech issues.
- Company: Join a long-established automotive retail group with a dynamic work culture.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and more.
- Other info: Great opportunity for career growth beyond traditional service desk roles.
- Why this job: Take ownership of IT solutions and make a real impact in a multi-site environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a full UK driving licence.
The predicted salary is between 35000 - 45000 £ per year.
Location: Dartford, Kent – with travel to local sites
Salary: £35,000–£45,000 DOE
Benefits: Company Car, Private Medical Insurance, Pension, Laptop & Mobile
Hours: Monday–Friday, 8:00am–4:30pm
YourCode Recruitment is working with a long-established, privately owned automotive retail group to recruit an IT Support & Infrastructure Technician for its multi-site operation across Kent and South East London. Operating for around 60 years, the business has a network of main dealer locations and approximately 150 users across its sites. This is a varied, hands-on IT position ideally suited to an experienced IT Support Engineer, 2nd Line Support Engineer, IT Technician or Infrastructure Support Engineer who enjoys solving problems, working directly with users and getting out to different sites. Rather than being restricted to a traditional service desk, you'll have exposure to hardware, Microsoft 365, Active Directory / Entra ID, networking, Wi-Fi, infrastructure, security, dealership systems and third-party suppliers.
The Role
You'll become the main internal point of contact for day-to-day IT issues across the business, providing practical first and second-line support. Your responsibilities will include:
- Providing hands-on 1st and 2nd Line IT Support across multiple locations
- Diagnosing hardware, software, login, printing and connectivity issues
- Installing, configuring and maintaining PCs, laptops, monitors, printers and mobile devices
- Setting up new starters with hardware, email accounts, access and permissions
- Managing password resets, access changes, leavers and user administration
- Supporting Microsoft 365, Outlook, Teams and OneDrive
- Managing routine Active Directory / Entra ID administration
- Troubleshooting networks, Wi-Fi, internet connectivity, switches, routers and VPNs
- Supporting company telephony and communications equipment
- Carrying out routine endpoint security, patching, software update and backup checks
- Responding to business-critical IT incidents
- Escalating more complex issues to external IT, software and hardware suppliers
- Maintaining IT asset and software licence registers
- Supporting IT installations during office moves, refurbishments and new site openings
- Providing straightforward IT guidance and training to users
- Travelling between sites to provide hands-on support, installations and maintenance
What We're Looking For
We're looking for someone with solid practical IT support experience who is comfortable taking ownership of issues and seeing them through to resolution. You'll ideally have:
- Previous experience in IT Support, Desktop Support, 2nd Line Support, IT Technician or a similar position
- Strong Windows PC and laptop support experience
- Microsoft 365 / Office 365 support experience
- Outlook, Teams and OneDrive knowledge
- Active Directory and/or Entra ID administration experience
- Good understanding of user accounts, permissions and access management
- Practical networking knowledge covering Wi-Fi, connectivity and troubleshooting
- Experience supporting printers and other business hardware
- Strong troubleshooting and problem-solving skills
- Confidence supporting non-technical users
- Ability to work independently and prioritise urgent issues
- Full UK driving licence
Desirable Experience
Any experience with the following would be useful, although isn't essential:
- Keyloop, Autoline, Drive or another Dealer Management System
- Automotive retail or motor dealership IT
- Multi-site IT support
- Windows Server
- Business telephony
- Endpoint security and patching
- Backup monitoring
Previous automotive experience is not essential. We're equally interested in experienced IT Support Engineers and Technicians from other multi-site businesses who are comfortable travelling between locations and learning new systems.
What's On Offer?
- £35,000–£45,000 salary depending on experience
- Company car
- Private medical insurance
- Company pension
- Laptop and mobile phone
- 20 days' annual leave plus Bank Holidays
- Monday–Friday working
- 8:00am–4:30pm hours
- Training on the company's automotive dealership and manufacturer systems
This is a great opportunity for someone who wants to move beyond a traditional service desk environment and take more ownership of IT across a multi-site business. If you're an IT Support Engineer, 2nd Line Support Engineer, IT Technician, Desktop Support Engineer or Infrastructure Support Engineer based in Kent and looking for a varied hands-on position, apply today or contact YourCode Recruitment for more information.
IT Support and Infrastructure Technician in Kent employer: YourCode
Join a long-established, privately owned automotive retail group in Dartford, Kent, where you will thrive in a dynamic work culture that values hands-on problem-solving and direct user interaction. With competitive benefits including a company car, private medical insurance, and opportunities for professional growth, this role offers a unique chance to expand your IT skills across multiple sites while enjoying a supportive environment that encourages ownership and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support and Infrastructure Technician in Kent
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Create a personal project or case study relevant to the challenges YourCode might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace IT Support and Infrastructure Technician in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at YourCode.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at YourCode. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at YourCode
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
