At a Glance
- Tasks: Provide top-notch IT support to NHS staff and resolve technical issues efficiently.
- Company: Join a leading healthcare recruitment firm with a focus on innovation.
- Benefits: Earn up to £17.55 per hour, enjoy flexible hours, and win prizes in our monthly draw!
- Other info: Dynamic role with opportunities for professional growth and 24/7 support.
- Why this job: Make a real difference in healthcare by supporting vital IT systems.
- Qualifications: Degree or equivalent experience in IT support; customer service skills are a must.
The predicted salary is between 17.55 - 17.55 £ per hour.
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: ASAP
Pay Rates: Up to £17.55 per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Based: Office / Hospital
Job Purpose
To maintain and increase customer productivity across the NHS trust by providing second-line, customer-focused IT support. You will resolve technical incidents and problems remotely or in person, ensuring continuous improvement and maintenance of both software and computer hardware.
Key Responsibilities
- Provide high-quality 2nd line support for both clinical and corporate NHS staff.
- Record, update, and track all work, calls, and requests accurately within the IT Service Desk call management system in line with Service Level Agreements (SLAs).
- Proactively investigate, diagnose, and resolve technical issues remotely via telephone or approved Digital Services tools to restore normal service as quickly as possible.
- Prioritise, organise, and re-classify IT incidents and queries, ensuring comprehensive documentation of actions taken.
- Monitor and track incidents, escalating hierarchically or functionally to the Endpoint Services Manager when targets are at risk.
- Liaise with third-party suppliers to resolve faults or implement workarounds on tailored or national NHS systems.
Hardware, Software & Infrastructure
- Install, configure, repair, and maintain workstations, local software, peripherals, network settings, printing facilities, and telephone systems.
- Build, upgrade, migrate, test, and deploy IT hardware and software applications within agreed SLA timescales.
- Conduct site visits where necessary for hardware/software resolution, office moves, changes, and technology refresh projects.
- Maintain Digital Services antivirus (Sophos console), data integrity within the service management tool, and ensure all endpoint asset information is kept strictly up to date.
- Assist Endpoint Specialists with the development of new build images.
- Contribute to 2nd line technical process mapping, keeping documentation updated and offering recommendations for service delivery improvements.
- Deliver peer training within the Endpoint Engineering team to foster knowledge transfer and maintain a multi-skilled unit.
- Communicate complex technical resolutions clearly and adapt language appropriately for non-technical users to manage customer expectations effectively.
- Present a positive, professional image of Digital Services at all times while complying with all corporate policies.
Person Specification: Experience, Skills & Qualifications
Qualifications & Knowledge
- Degree or equivalent experience in supporting computer desktop hardware.
- ITIL Service Management Foundation certification or equivalent working knowledge.
- Working knowledge of Active Directory (users, computers, security groups), Windows 11, Microsoft Office 365, Citrix, Sophos console, and asset management solutions.
- Good keyboard/typing skills (RSA 2 or equivalent).
Skills & Attributes
- Customer Service: Proven background in a customer-facing IT environment; skilled at managing customer expectations, building confidence, and handling challenging situations calmly and professionally.
- Problem Solving: Strong analytical abilities with a logical approach to troubleshooting and diagnosing issues.
- Communication: Excellent verbal and written English communication skills, with the ability to convey technical guidance to non-technical end users.
- Organisation: Ability to prioritise workload, work under pressure, meet strict targets, and pay close attention to detail.
- Work Ethic: Self-motivated, proactive, forward-thinking, and possesses a positive "can-do" attitude with a willingness to take ownership of tasks.
- Flexibility & Physical Requirements: Flexible with working hours when service demands require, comfortable working on own initiative, and capable of performing moderate physical activity on a frequent basis (e.g., handling hardware/equipment during rollouts).
Other benefits of working with Your World
- Competitive pay: We aim to get you the best rates based on your skills and experience.
- Quick registration: Our world class compliance team will help you get out to work in no time.
- 24/7 support: Our dedicated recruitment experts and round-the-clock out of hours team are always here for you.
IT Support Engineer in Norwich employer: Your World
Your World is an exceptional employer for Band 6/7 MSK Physiotherapists, offering a supportive work culture that prioritises professional growth and development. With competitive pay rates, a comprehensive benefits package, and dedicated recruitment consultants, employees can thrive in their roles while making a meaningful impact in the community. The opportunity to work flexible hours and access ongoing training ensures that our team members are well-equipped to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Norwich
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Your World that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Engineer in Norwich
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Your World, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Your World can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Your World will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Your World
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Your World. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Your World.
