At a Glance
- Tasks: Provide top-notch IT support and enhance NHS systems with your tech skills.
- Company: Join a dynamic NHS IT team dedicated to improving healthcare technology.
- Benefits: Earn £22 per hour, enjoy flexible hours, and receive 24/7 support.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Make a real difference in healthcare while developing your technical expertise.
- Qualifications: Experience in technical support and knowledge of Microsoft technologies required.
The predicted salary is between 22 - 22 £ per hour.
A results-driven and highly experienced Business Manager with a proven track record of success in the healthcare industry.
Specializing in recruiting for both non-medical and non-clinical roles, I have spent the last nine years honing my skills in identifying and securing top talent.
My extensive knowledge of the healthcare sector, combined with a strategic approach to recruitment, has consistently led to exceptional placements and strengthened team dynamics within various healthcare organisations.
- Technical Support Analyst – 3rd Line Support
- Job Type: Temporary
- Duration of booking: 8 months with possible extension
- Proposed start date: ASAP
- Pay Rates: £22.00 per hour PAYE inclusive of holiday pay
- Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
- Based: Office / Hospital
About the Role
This is an excellent opportunity to join a busy NHS IT team, providing second- and third-line technical support across the Trust's infrastructure and clinical systems.
You will play a key role in maintaining secure, reliable, and resilient IT services while supporting identity and access management, cyber security initiatives and Microsoft infrastructure.
Working alongside Infrastructure, Cyber Security and Digital Services teams, you will help deliver high-quality technical support, system improvements and secure access to business-critical NHS systems.
Key Responsibilities
- Provide second- and third-line technical support for infrastructure and enterprise systems.
- Support Microsoft Entra ID, identity, and access management services.
- Implement and support Multi-Factor Authentication (MFA).
- Configure Conditional Access policies and authentication methods.
- Support Digital Security and Protection Toolkit (DSPT) compliance activities.
- Investigate and resolve complex authentication and user access issues.
- Assist with vulnerability remediation and security hardening.
- Support Windows server infrastructure and enterprise applications.
- Produce technical documentation and operational procedures.
- Work closely with Infrastructure, Digital and Cyber Security teams.
- Participate in software deployments, upgrades, and service improvements.
- Ensure incidents are resolved in accordance with agreed service levels.
- Contribute to technical projects and system implementations.
Applicants should demonstrate experience in
- Second- and third-line technical support.
- Microsoft Windows Server technologies.
- Identity and Access Management.
- Active Directory administration.
- Microsoft SQL Server.
- Technical troubleshooting and incident management.
- Application support within enterprise environments.
- Producing technical documentation.
- Working within structured ITIL support environments.
- Excellent communication and customer service skills.
Experience working within the NHS or another healthcare environment would be highly advantageous.
- Other benefits of working with Your World
- Competitive pay
- Quick registration
- 24/7 support
We aim to get you the best rates based on your skills and experience.
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IT Support Analyst in Norwich employer: Your World
Your World is an exceptional employer for Band 6/7 MSK Physiotherapists, offering a supportive work culture that prioritises professional growth and development. With competitive pay rates, a comprehensive benefits package, and dedicated recruitment consultants, employees can thrive in their roles while making a meaningful impact in the community. The opportunity to work flexible hours and access ongoing training ensures that our team members are well-equipped to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Norwich
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Your World that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Analyst in Norwich
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Your World, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Your World can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Your World will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Your World
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Your World. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Your World.
