At a Glance
- Tasks: Manage outstanding debts and resolve billing queries with empathy and professionalism.
- Company: Join a dynamic finance team in a healthcare setting.
- Benefits: Competitive pay, quick registration, and 24/7 support.
- Other info: Opportunity to win prizes in monthly reward draws!
- Why this job: Make a real impact by improving financial processes and customer service.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Duration of booking: Expected to last 3 months with possible extension.
Proposed start date: September 2026.
Pay Rates: Up to £ per hour Umbrella or £ per hour PAYE inclusive of holiday pay.
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm.
Based: Office / Hospital.
Role Overview: We are seeking an experienced, detail-oriented Credit Controller to join our Finance team. In this role, you will be responsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third-party payers. You will play a crucial role in maintaining a healthy debtors' ledger, resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes.
Key Responsibilities
- Debt Collection & Account Management
- Ledger Control: Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors' ledger.
- Overdue Accounts: Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies.
- Escalations: Manage complex debt recovery accounts, including making decisions on legal referrals following internal protocols.
- Stakeholder Liaison & Customer Service
- Query Resolution: Liaise with patients, insurance companies, and NHS Shared Business Services to resolve billing queries and disputes in a prompt, empathetic, and professional manner.
- Cross-Team Collaboration: Work closely with the billing team and site-based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments.
- Customer Care: Consistently deliver high-quality customer service during all inbound and outbound communication.
- Reporting & Reconciliations
- Account Reconciliation: Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed.
- Management Reporting: Prepare and present regular reports on debtor status, bad debt provisions, and collection performance to senior management.
- Systems, Process Improvement & Compliance
- Record Keeping: Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems.
- Process Improvement: Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices.
- Compliance & Audits: Ensure strict adherence to data protection and confidentiality regulations (e.g., GDPR), assist with audits, and supply requested documentation.
- Team Support: Provide general assistance and support to colleagues across the broader Finance team as required.
Requirements & Qualifications
- Experience: Proven experience working within a Credit Control environment (healthcare or NHS-related sector experience is advantageous).
- Technical Skills: Sound numerical and computer literacy, including intermediate-to-advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems.
- Communication & Negotiation: Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer-centric approach.
- Attention to Detail: Excellent accuracy and a meticulous approach to record-keeping and reconciliations.
- Workload Management: Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure.
Win prizes in the Your Loyalty monthly reward draw! How does it work? It couldn't be simpler. Every time you work 40 hours within any calendar month through Your World, you'll earn one entry into our monthly reward draw! You'll also receive an additional entry for every 8 hours you work in excess of the initial 40!
Other benefits of working with Your World
- Competitive pay: We aim to get you the best rates based on your skills and experience.
- Quick registration: Our world-class compliance team will help you get out to work in no time.
- 24/7 support: Our dedicated recruitment experts and round-the-clock out of hours team are always here for you.
Credit controller in Leatherhead employer: Your World
Your World is an exceptional employer for Band 6/7 MSK Physiotherapists, offering a supportive work culture that prioritises professional growth and development. With competitive pay rates, a comprehensive benefits package, and dedicated recruitment consultants, employees can thrive in their roles while making a meaningful impact in the community. The opportunity to work flexible hours and access ongoing training ensures that our team members are well-equipped to excel in their careers.
