At a Glance
- Tasks: Lead operational management in healthcare, ensuring high-quality patient care and efficient service delivery.
- Company: Join a dynamic healthcare team focused on patient safety and operational excellence.
- Benefits: Competitive pay up to £33.60 per hour, flexible hours, and 24/7 support.
- Other info: Opportunity for career growth and potential extension beyond initial 3-month contract.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Degree or equivalent experience in healthcare management with strong operational skills.
The predicted salary is between 33.6 - 33.6 £ per hour.
The post holder will provide senior operational leadership across designated clinical services, ensuring the delivery of safe, high-quality and efficient services. Working in close partnership with the General Manager, they will support the achievement of performance, workforce, activity, quality and financial objectives, contributing to the effective management of services in line with national and local standards.
Location: Croydon
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: ASAP
Pay Rates: Up to £33.60 per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Based: Office / Hospital
MAIN DUTIES AND RESPONSIBILITIES
- Operational Management
- Provide senior operational leadership across designated services, ensuring safe, effective and patient-centred delivery through appropriate staffing, optimal capacity utilisation and compliance with national access standards.
- Maintain a flexible and adaptive operational approach, providing senior cross-cover and support across services as required to ensure continuity of care, operational resilience and timely, informed decision-making.
- Interpret and triangulate complex operational, performance and strategic information to identify risks, variation and opportunities for improvement, developing and implementing recovery actions and improvement plans that support patient access, safety and experience.
- Develop, implement and maintain standard operating procedures (SOPs), pathways, escalation processes and service policies, ensuring consistency, compliance and responsiveness to changing operational pressures while maintaining a clear focus on patient outcomes.
- Provide visible senior operational leadership within clinical areas during periods of operational pressure, working alongside clinical and site teams to support patient flow, escalation, continuity of services and safe, timely care.
- Apply senior operational judgement in dynamic and pressured environments, where information may be incomplete or rapidly changing, balancing patient safety, quality, access and performance.
- Oversee the provision of Outpatient and Inpatient capacity solutions, including Appointment Slot Issues (ASIs) in Outpatients, reviewing the relevant reports to identify trends and provide long term resolutions through demand and capacity modelling.
- Performance and Quality
- Provide senior operational leadership for the delivery of performance standards, including RTT, cancer, diagnostics and patient flow metrics, ensuring early identification, escalation and management of risks that may impact patient safety, access or experience.
- Monitor and triangulate performance against local and national KPIs, overseeing the development and delivery of recovery plans and improvement actions where performance falls below agreed standards.
- Ensure robust governance and assurance arrangements are in place, supporting compliance with safeguarding, infection control, health and safety and clinical quality standards, and providing operational oversight to maintain safe and effective patient care.
- Lead or contribute to serious incident investigations, complaints responses (including complaints received from public or staff members) and quality improvement workstreams, ensuring learning is identified, embedded into operational practice and shared across services to improve outcomes for patients.
Experience
- Degree or equivalent experience
- Management or leadership qualification
- Strong understanding of healthcare operational, performance and quality frameworks
- Knowledge of governance, risk, and incident management
- Understanding of HR processes, workforce models and rota management
- Significant operational management experience in the healthcare
- Leading teams and delivering against KPIs
- Management budgets and resources
- Leading service improvement projects
- Handling complaints, incidents, and complex operational issues
Band 8a Service Manager employer: Your World
Your World is an exceptional employer for Band 6/7 MSK Physiotherapists, offering a supportive work culture that prioritises professional growth and development. With competitive pay rates, a comprehensive benefits package, and dedicated recruitment consultants, employees can thrive in their roles while making a meaningful impact in the community. The opportunity to work flexible hours and access ongoing training ensures that our team members are well-equipped to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Band 8a Service Manager
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Your World before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Your World. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Your World you’re ready to step in and make an immediate impact!
We think you need these skills to ace Band 8a Service Manager
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Band 8a Service Manager at Your World, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Your World.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Your World. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Your World
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Your World.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
