Terms and Benefits • Salary: £45,000–£65,000 per annum depending on experience • Contract: Permanent, full time • Annual leave: 31 days inclusive of bank holidays • Additional leave: half a day per year of service, up to two additional days • Birthday leave: one additional day off on your birthday • Location: on-site, Walton Summit, Bamber Bridge, Preston • Probation: 6 months • Profit share scheme and equity options scheme in development This is a senior hire into a business at an inflection point. We are small enough that you will have real ownership and real visibility, and growing fast enough that what you build now will matter fo ryears. The person who joins this role will not be a number. They will be a foundational part of how we build and run one of the UK’s most significant pharmacy operations .You will report directly to our Head of Operations — a highly experienced clinical pharmacist — who will work closely with you on governance, quality, and operational strategy. This is a role fo rsomeone ready to lead, not be led .Beyond this role, as the business continues to grow — and it is growing fast — leads become heads, and heads become directors. We are building a leadership team for the long term, and we want people who want to grow with the business, not pass through it. The Ro le You will own the pharmacy operation end to end — dispensing, checking, and fulfilment — alongside accountability for the governance, compliance, and people infrastructure that underpins it. This is a hands-on operational leadership role. You will be on the floor, running the day-to-day, and ensuring the operation performs to the highest standard. Stepping back from the detail is something you will earn over time by building the right team and systems around you — it is not a given from day o ne.You will be working within a modern, technology-first environment. We run our own propriet aryorder management and prescribing systems, with deep API integrations across our client base. You will need to get to grips with our systems quickly and be comfortable operating in a digital-first w ay. This is not a role for someone who thinks in terms of traditional pharmacy workfl ows. This role requires significant experience at scale. We are ideally looking for candidates who haveoperated in high-volume, technology-enabled pharmacy environments — but we are op en tocandidates from community pharmacy backgrounds where they can clearly demonstrat e thevolume, leadership capability, and digital mindset this role demands. What we are not looking for is someone whose experience is limited to managing a small community branch at low vo lume. Relevant backgrounds in clude:• Hub and spoke pharmacy oper ations• Distance selling ph armacy• High-volume online or digital ph armacy• Centralised dispensing or fulfilment-led oper ations Ess ential:• Proven experience leading or operating within a high-volume dispensary and ful filmentoperation — 20,000+ items per month minimum• Strong people leadership — building, managing, and developing a team under su stainedp ressure• Operational instinct — throughput management, bottleneck resolution, capacity p lanning• Modern, digital-first mindset — comfortable with technology, proprietary systems, and fas tmovingoperational envir onments• Governance and compliance awareness — able to support regulatory standards, con tributeto incident management, and help represent the operation to auditors and reg ulatorsalongside senior clinical lea dership• Professional documentation capability — SOPs, incident logs, regulatory-grade recordswritten to a high s tandard• Data-literate — tracking KPIs, interpreting performance data, using it to drive de cisions• High personal st andards Professional bac kground:• Registered pharmacist or Accuracy Checking Technician (ACT) — GPhC register ed whereap plicable• Candidates from other backgrounds will be considered where direct, relevant high-volume operational and leadership experience is clearly demo nstrated
