At a Glance
- Tasks: Welcome patients, manage enquiries, and support clinical teams in a busy NHS environment.
- Company: Join a leading NHS Trust dedicated to patient care and support.
- Benefits: Earn £14.24 per hour, enjoy flexible hours, and access 24/7 support.
- Other info: Opportunity for career growth and entry into monthly reward draws.
- Why this job: Make a real difference in patient experiences while gaining valuable healthcare experience.
- Qualifications: Good education in English and Maths; experience in healthcare or customer service preferred.
The predicted salary is between 14.24 - 14.24 £ per hour.
Birmingham
*Pay range/rate depend on qualifications, experience, and training.
- Locum
- 12/11/2026 - 20/12/2026
Provide a professional, welcoming reception and administrative service within an NHS Trust, acting as the first point of contact for patients, visitors and healthcare professionals.
Help patients access the right services, handle enquiries with care and discretion, and support clinical teams through accurate administration.
Contribute to a positive patient experience and the smooth running of day-to-day clinical services.
- Job Type: Temporary
- Duration of booking: Expected to last 4 months with possible extension
- Proposed start date: ASAP
- Pay Rates: £14.24 per hour PAYE inclusive of holiday pay
- Hours / Working Days: 37.5 hours per week / Monday to Sunday, 8am – 6pm
- Based: Office / Hospital
- Reception and Front-of-House Duties
- Welcome and check in patients, manage arrivals and departures, and direct visitors to the appropriate service.
- Respond to face-to-face enquiries about appointments, services and clinic locations.
- Keep reception organised and welcoming, treating everyone with dignity and respect.
- Handle sensitive or challenging situations calmly and compassionately, escalating concerns as needed.
- Patient Administration and RIO Systems
- Use RIO confidently to register patients, check appointment details and access, retrieve and update patient records.
- Record attendance and demographic details accurately and promptly.
- Maintain administrative records in line with Trust procedures.
- Report patient record discrepancies to the appropriate staff member.
- Telephone and General Administrative Duties
- Answer calls and general enquiries professionally, routing queries and passing accurate messages promptly.
- Complete filing, scanning, photocopying, data entry and document management; handle incoming and outgoing correspondence.
- Support clinical and non-clinical teams, completing administrative tasks accurately and on time.
- Confidentiality, Governance and Compliance
- Protect patient confidentiality and comply with GDPR, NHS information governance and Trust policies on data protection, security and records management.
- Access patient information only for authorised work purposes and prevent unauthorised access or disclosure.
- Follow safeguarding procedures and elevate concerns appropriately.
- Follow health and safety and infection prevention and control procedures, maintaining professional standards and NHS values.
Qualifications and Training
- Good general education, including English and Maths, or equivalent experience.
- Knowledge of healthcare administration and patient record systems.
Experience
- Experience in an NHS, healthcare or clinical environment, with reception, administration or customer service training or experience in a busy setting.
- Previous hands-on experience using the RIO electronic patient record system confidently and accurately is essential.
Skills and Knowledge
- Strong written, verbal and interpersonal communication, with excellent customer service and telephone skills.
- Strong organisation and attention to detail, with the ability to manage competing priorities.
- Work independently and within a multidisciplinary team.
Win prizes in the Your Loyalty monthly reward draw!
How does it work?
It couldn't be simpler.
Every time you work 40 hours withinany calendar month through Your World, you'll earn one entry into our monthly reward draw!
You'll also receive an additional entry for every 8hours you work in excess of the initial 40!
- Other benefits of working with Your World
- Competitive pay
- We aim to get you the best rates based on your skills and experience.
- Quick registration
- Our world class compliance team will help you get out to work in no time.
- 24/7 support
- Our dedicated recruitment experts and round-the-clock out of hours team are always here for you.
- Find out more about the benefits of working with Your World
- #J-18808-Ljbffr
Hospital Receptionist in Birmingham employer: Your World Recruitment
Your World is an exceptional employer for Locum Band 7 Podiatrists, offering a supportive work culture that prioritises professional development and employee well-being. With a market-leading benefits package, including flexible payroll options and dedicated recruitment support, we ensure our staff feel valued and empowered in their roles. Join us in making a meaningful impact in the healthcare sector while enjoying access to exclusive rewards and training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Receptionist in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Your World Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Your World Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Hospital Receptionist in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Your World Recruitment.
How to prepare for a job interview at Your World Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Your World Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Your World Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
