At a Glance
- Tasks: Conduct reviews and appeals for housing applications and decisions.
- Company: Join a supportive council team dedicated to fair housing solutions.
- Benefits: Competitive pay, flexible hybrid working, and valuable experience in the healthcare sector.
- Other info: Opportunity for professional growth in a dynamic and impactful role.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Experience in housing casework and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Romford
Job Type: Temporary
Duration of booking: 6 months with possible extension
Proposed start date: ASAP
Pay Rates: £22.55 per hour PAYE inclusive of holiday pay
Hours / Working Days: 36 hours per week / Monday to Friday, 9am - 5pm - Hybrid role
Sector: Healthcare
Based: Office / Hospital
Role Purpose
The Reviews & Appeals Officer is responsible for conducting independent reviews and appeals relating to homelessness applications, suitability of accommodation, housing register decisions, and tenancy matters in line with the Homelessness Reduction Act 2017 and related housing legislation. The role supports the Council in delivering fair, lawful, and customer-focused housing decisions while minimising legal risk and improving outcomes for residents facing housing need or homelessness.
Key Responsibilities
- Conduct statutory homelessness and housing reviews and produce legally compliant written decisions.
- Review suitability of accommodation and housing register appeals.
- Manage appeals relating to fixed-term and introductory tenancies.
- Prepare casework for County Court challenges, including witness statements and liaison with Legal Services.
- Conduct oral hearings with applicants and representatives where required.
- Maintain up-to-date knowledge of housing legislation, case law, and guidance.
- Work closely with internal departments and external agencies to deliver effective housing solutions.
- Monitor review outcomes, performance data, and identify service improvements.
- Deliver high-quality housing advice and excellent customer service.
Essential Requirements
- Experience managing complex homelessness or housing casework.
- Strong knowledge of:
- Homelessness Reduction Act 2017
- Housing Act 1996
- Housing allocation legislation and case law.
- Experience writing detailed reports and legally robust decisions.
- Excellent communication, analytical, and organisational skills.
- Ability to manage challenging situations professionally and sensitively.
- Good IT and case management system skills.
Qualifications
- Relevant qualification or equivalent housing experience.
- GCSE English and Maths (or equivalent).
Core Competencies
- Effective communication
- Customer-focused service delivery
- Problem solving and decision making
- Partnership working
- Equality, diversity, and professionalism
Reviews & Appeals Officer in London employer: Your World Recruitment Ltd
As a Reviews & Appeals Officer in Romford, you will join a dedicated team within the healthcare sector that prioritises fair and lawful housing decisions for residents in need. The company fosters a supportive work culture that values employee growth through continuous training and development opportunities, while also offering a hybrid working model to promote work-life balance. With competitive pay rates and a commitment to improving community outcomes, this role provides a meaningful and rewarding career path for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Reviews & Appeals Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in roles similar to the Reviews & Appeals Officer. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Homelessness Reduction Act 2017 and related legislation. We want you to be able to discuss how you would handle real-life scenarios that might come up in the role.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight your experience in managing complex casework and how you've delivered excellent customer service in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Reviews & Appeals Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with homelessness and housing casework. We want to see how your skills align with the key responsibilities listed in the job description.
Showcase Your Writing Skills:Since the role involves producing legally compliant written decisions, it’s crucial to demonstrate your writing abilities. Include examples of reports or decisions you've written in the past that showcase your attention to detail and clarity.
Highlight Relevant Experience:Don’t forget to mention any specific experience you have with the Homelessness Reduction Act 2017 or similar legislation. We’re looking for candidates who can hit the ground running, so make your relevant experience stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Your World Recruitment Ltd
✨Know Your Legislation
Make sure you brush up on the Homelessness Reduction Act 2017 and other relevant housing legislation. Being able to discuss these laws confidently will show that you're not just familiar with the role but also committed to delivering fair and lawful housing decisions.
✨Prepare for Case Scenarios
Think about potential case scenarios you might encounter in the role. Prepare to discuss how you would handle complex homelessness cases or appeals, showcasing your problem-solving skills and ability to manage challenging situations professionally.
✨Show Off Your Report Writing Skills
Since writing detailed reports is a key part of the job, be ready to talk about your experience in this area. Bring examples of past reports you've written, and highlight how you ensure they are legally robust and compliant with regulations.
✨Demonstrate Customer Focus
This role is all about delivering excellent customer service. Be prepared to share examples of how you've provided high-quality housing advice in the past, and how you’ve worked collaboratively with internal departments and external agencies to achieve positive outcomes for residents.
