At a Glance
- Tasks: Provide HR advice and support to employees and managers on sickness absence and employee relations.
- Company: Join a dedicated NHS Trust focused on compassionate care and employee well-being.
- Benefits: Competitive pay of £20.18ph, Monday to Friday hours, and potential for extended duration.
- Why this job: Make a real impact in supporting staff during challenging times while developing your HR skills.
- Qualifications: 2+ years NHS experience and ability to handle complex employee relations queries required.
- Other info: Located in Croydon, South London, with opportunities for professional growth.
Job Title: Employee Relations Care Advisor Starting: ASAP Duration: 4 months and could be longer Hours: Monday to Friday, 9 – 5.30 Location: Croydon, South London Band: 5 Pay: £20.18ph PAYE inclusive of holiday pay Job Summary: The Employee Relations Advisor will provide first line Human Resources advice and support to Trust employees and managers, in accordance with the Trust’s policies and procedures and good employment practices. Duties: To provide first line advice and guidance to managers on managing short term and long term sickness absence in accordance with the Trust’s Sickness and Attendance Management Policy, following the process through from beginning to end, including holding and supporting managers with termination hearings To communicate complex/ sensitive information relating to ill health retirement and redeployment processes (both permanent and temporary redeployment) To support management and employees with these processes recognising the sensitive and complex nature of cases that often result in these actions To assist managers to reduce sickness absence through active management; supporting and advising Managers in conducting all short and long term sickness review meetings for designated department, including offering advice and support on complex and sensitive cases Supporting with appeals as and when required, overseen by the ER Manager as needed Supporting the individuals in a compassionate and dignified way during what is often a difficult period of time for them Supporting the Senior ER Advisors and ER Manager to collate any case material needed for appeals raised against stage three hearings, and attend to support the manager during these hearings To use ESR sickness data when managing short and long term sickness cases, to be able to provide information to staff and managers when approaching half or nil pay To monitor and ensure long term sickness absence cases which go beyond 12 months absence pay is reinstated at half To identify potential hot spot areas of concern across the directorates and work in partnership with the HR Business Partnering team, Occupational Health and Staff Health and Wellbeing leads to identify and implement interventions that may be appropriate to address local issues in a multidisciplinary team way Interpret and advise managers on Trust policies to ensure compliance, whilst offering general HR advice to all Trust staff To take a leading HR role on Flexible Working applications and appeals, supporting managers to review the particular impacts any flexible working application may have to both the individual and the service Ensure advice is provided to enable Managers to make appropriate decisions when considering refusal of applications Regularly run reports from ESR on the number of flexible working requests that are being made and identify areas where there are outliers To take a leading role on any cases that are needed where an individual’s professional registration (ie pin number) has expired and not been renewed meaning individual is unable to legally work in the role they are employed to complete Update the ESR case management systems and trackers to ensure that ER cases are accessible and up to date for accurate reporting. Provide advice and first level support to managers and staff on aspects of employee relations including DBS, Professional Registration, conduct issues and other matters, whilst keeping the relevant Senior ER Advisor updated, escalating to the ER Manager or Head of Strategic ER where necessary Provide advice, coaching and guidance to managers to support them to undertake successful informal resolution meetings Support the ER Administrators with the collation of Freedom of Information (FOI) requests for information, liaising with directorate managers as required to ensure information provided is accurate and in a timely manner, recognising the sensitive and confidential nature of information held by the HR team Dealing with general enquiries and recording and relaying accurate messages. Ensure all correspondence is accurate, and ensure incoming post, queries, and complaints are dealt with in a timely manner (for the HR and ER team) supporting the ER Administrators as needed To be confident running reports and analysing complex and highly sensitive data relating to individuals employment, spotting trends and patterns to identify potential interventions and improvements needed Submit monthly reports to the payroll liaison team with details of open-ended long-term sickness cases, in order to help minimise any incorrect overpayments Monitoring the return to half pay of long term (over 12 months absent) employees Work with managers to ensure accurate reporting of information onto the e-rostering system. Essential Experience: Experience working as a employee relations care advisor of an NHS Trust Experience working on a band 5 level At least 2 years NHS experience Able to advise managers on complex ER queries Dealing with long term sickness, redundancy and dismissal cases Desirable Experience: Good knowledge of employment law CIPD qualified Having managed a team Understanding the current financial restraints that the NHS is experiencing Knowledge of Agenda for Change regulations Experience using ESR Smart card holder Experience using e-DBS Person Specification: Excellent communication skills both over the phone, via email and face to face Excellent attention to detail Ability to deal with very sensitive information Motivated and enthusiastic team player Ability to act on own initiative Excellent interpersonal skills Excellent knowledge of patient confidentiality
Employee Relations Case Advisor employer: Your World Recruitment Ltd
Contact Detail:
Your World Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Case Advisor
✨Tip Number 1
Familiarize yourself with the specific policies and procedures of the Trust, especially those related to sickness absence management and employee relations. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with current or former employees of the NHS Trust to gain insights into the work culture and expectations for the Employee Relations Case Advisor position. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed sensitive employee relations issues. Being able to share specific examples will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Stay updated on current employment laws and NHS regulations, as this knowledge is crucial for advising managers accurately. Highlighting your commitment to continuous learning can make a strong impression during the selection process.
We think you need these skills to ace Employee Relations Case Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in employee relations, particularly within the NHS. Emphasize your ability to handle complex ER queries and your familiarity with policies related to sickness absence and flexible working.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the job requirements. Mention specific experiences that demonstrate your skills in managing sensitive cases and providing HR advice.
Highlight Relevant Experience: Clearly outline your experience working as an Employee Relations Advisor or similar roles. Include details about your work with long-term sickness cases, redundancy, and dismissal processes, as well as any relevant qualifications like CIPD.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated complex information to managers and staff. Highlight your ability to maintain confidentiality and handle sensitive situations with care.
How to prepare for a job interview at Your World Recruitment Ltd
✨Understand the Role Thoroughly
Make sure you have a solid understanding of the Employee Relations Advisor role and its responsibilities. Familiarize yourself with the Trust’s policies and procedures, especially regarding sickness absence management and employee relations. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to employee relations, such as managing long-term sickness cases or conducting informal resolution meetings. Prepare examples from your past experience that showcase your problem-solving skills and ability to handle sensitive information.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate complex information to managers and employees, ensuring that you maintain confidentiality and sensitivity throughout.
✨Demonstrate Your Team Player Attitude
Highlight your ability to work collaboratively with HR teams and other departments. Share examples of how you've successfully partnered with colleagues in the past to address employee concerns or improve processes, showing that you can contribute positively to the team dynamic.