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- Tasks: Join our team as a Booking Officer, managing appointments and ensuring smooth operations.
- Company: Be part of a dedicated healthcare team focused on providing quality service.
- Benefits: Enjoy competitive pay rates and the potential for extended employment.
- Why this job: Make a real impact in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs or equivalent required; experience in reception or administration preferred.
- Other info: Roles available in Chichester and Worthing, with flexible working hours.
Booking Officer Location: Two roles – once based in Chichester and the other based in Worthing Proposed start date: ASAP Duration: 8 weeks with potential to extend Band: 3 Pay Rates: £11.44ph – £12.82ph Working Days and Hours: Monday to Friday, 37.5 hours per week Job Summary: To provide an efficient, high quality appointment reception and booking service across all the sections of the department. The job would be to ensure the smooth running of the reception and utilise appointing knowledge to maximise utilisation of all available appointments. Duties: * Work closely with the Administration Team Leader, clinical and non-clinical staff to contribute positively to the effectiveness and efficiency of the team. * Ability to deal with all queries effectively in a sensitive manner from both Trust staff and general public, some of which may be complex. Communication may be via email or telephone involving staff, patients or relatives, GPs and other healthcare professionals. * Communicate with patients in a sensitive, confidential and tactful manner; some of the issues can be of a complex and contentious nature. * Attend regular team briefs and huddles and ensure any duties are carried out as requested. * Cancel and rebook lists at short notice due to mechanical breakdown or unexpected last minute unavailability of staff. * Make appropriate judgements on where to rebook the patients taking into account the urgency and availability. * Interpret referrals ensuring that the patient is appropriately prepped and booked onto the correct list. * Analyse and judge the urgency of referrals and bring them to the attention of the various Superintendents/Consultants within the department and expedite accordingly. * To accurately use department computer systems, inputting data and retrieving information as necessary. * To participate in the transfer and communication of Patient images via electronic processes. * To contribute to and assist in Service improvement, developing and enhancing the overall imaging service to meet the continuing needs of the department and its users. Essential Experience: * Completion of GCSE’s or equivalent * Competent using all Microsoft Packages * Experience working in a reception or administration post, preferably in healthcare * Comfortable and professional working with patients both over the phone and face to face Desirable Experience: * NHS experience Personal Attributes: * Good communication * Able to work as part of a team * Flexible attitude to work rotation * Confidence to work on own initiative * Able to plan work and set priorities * Ability to concentrate for long periods maintaining accuracy
Booking Officer employer: Your World Recruitment Ltd
Contact Detail:
Your World Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Officer
✨Tip Number 1
Familiarize yourself with the specific healthcare environment in which you'll be working. Understanding the nuances of patient care and the administrative processes in a healthcare setting will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios where you deal with complex queries can help you feel more confident and prepared for real-life interactions.
✨Tip Number 3
Get comfortable with the software and systems commonly used in healthcare administration. If you have access to any training resources or online tutorials, take advantage of them to boost your technical skills.
✨Tip Number 4
Network with professionals already working in the healthcare sector. They can provide valuable insights into the role and may even offer tips on how to stand out as a candidate.
We think you need these skills to ace Booking Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Booking Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in reception or administration roles, especially within healthcare. Mention specific tasks that align with the duties listed in the job description, such as handling patient queries or using Microsoft packages.
Showcase Communication Skills: Since the role requires effective communication with patients and staff, provide examples of how you've successfully communicated in previous positions. This could include dealing with complex queries or working collaboratively in a team.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Booking Officer role. Use keywords from the job description and explain how your skills and experiences make you a great fit for the position.
How to prepare for a job interview at Your World Recruitment Ltd
✨Showcase Your Communication Skills
As a Booking Officer, effective communication is key. Be prepared to demonstrate your ability to handle queries sensitively and professionally, whether in person or over the phone. Practice articulating your thoughts clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in reception or administration roles, especially in healthcare settings. Share specific examples of how you've managed appointments or dealt with complex queries to illustrate your competence.
✨Demonstrate Teamwork
This role requires collaboration with various staff members. Be ready to talk about your experiences working in a team, how you contribute positively, and any instances where you've helped improve team efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your judgment and decision-making skills, especially regarding prioritizing patient bookings. Think of scenarios where you've had to make quick decisions and be prepared to explain your thought process.
