At a Glance
- Tasks: Lead daily operations to ensure top-notch service delivery and patient experience.
- Company: Join a dynamic healthcare organisation focused on excellence and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a supportive team dedicated to continuous improvement.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in service delivery and strong people management skills.
The predicted salary is between 46000 - 52000 £ per year.
We are seeking a Service Delivery Manager to lead the day-to-day operational delivery of our Service Delivery function. This role ensures our teams consistently deliver an excellent patient and client experience by maintaining high service standards, managing operational performance, developing team capability, and driving continuous process improvement.
Working closely with the Head of Services, Head of Operations, Client Services Manager, Clinical teams, Pharmacy Operations and Engineering, the successful candidate will oversee service delivery processes, operational performance, complaints handling, workforce planning and quality assurance across the Service Delivery function. This role combines people management, operational leadership and continuous improvement to ensure our services remain efficient, scalable and compliant as the business continues to grow. Reporting to the Head of Services, the role has direct line management responsibility for the Service Delivery team.
Key Responsibilities
- Lead the Service Delivery function, overseeing Customer Support, Service Administration, and Data.
Service Delivery Manager employer: Your World Recruitment Group
As a Service Delivery Manager at our organisation, you will be part of a dynamic and supportive work culture that prioritises excellence in patient and client experiences. We offer robust employee growth opportunities through continuous training and development, alongside a commitment to operational excellence that empowers you to drive meaningful improvements. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a collaborative environment that fosters innovation and teamwork.
Contact Details:
Your World Recruitment Group Recruitment Team
