Professional Services Consultant

Location: UK-based | Travel: Customer site and office travel required

About the Role

We are looking for a motivated and customer-focused Professional Services Consultant to join our team.

This is an exciting opportunity for someone with experience in healthcare technology, clinical systems or NHS environments who is passionate about delivering software solutions that make a difference to healthcare services.

Working directly with NHS and healthcare customers, you will play a key role in implementing, configuring and supporting healthcare software solutions. You will work closely with clinical and operational teams to understand their requirements, review existing workflows and translate business needs into effective software solutions.

From initial requirements gathering and solution configuration through to testing, training and go-live, you will support customers throughout the implementation lifecycle, helping ensure successful delivery and adoption of our solutions.

We are particularly interested in candidates with experience of healthcare software implementation, clinical systems support or NHS project delivery, who can combine technical understanding with excellent communication and customer engagement skills.

Key Responsibilities

• Engage with healthcare customers to gather, document and validate business requirements and clinical workflows.
• Configure, test and implement software solutions to meet customer needs.
• Facilitate customer workshops, solution reviews and process discussions.
• Support software testing, User Acceptance Testing (UAT), deployment and go-live activities.
• Deliver customer training and provide guidance to support successful system adoption.
• Support integrations and interoperability between healthcare solutions and other systems.
• Work collaboratively with internal technical, product and project teams to resolve issues and deliver successful implementations.
• Contribute to product and process improvements by sharing customer feedback and implementation experience.
• Support project planning, progress reporting and stakeholder engagement throughout the delivery lifecycle.

About You

You will ideally have experience working within healthcare technology, clinical software or an NHS environment, with a background in software implementation, configuration, application support or customer-facing project delivery.

You will be confident engaging with healthcare professionals, understanding clinical and operational processes, and translating customer requirements into practical technical solutions.

You will also bring:

• Experience working with healthcare software, clinical systems or NHS applications.
• Experience implementing, configuring or supporting software applications.
• Strong requirements-gathering and business analysis skills.
• Experience supporting software testing, UAT, deployment or implementation projects.
• An understanding of NHS and healthcare operational workflows.
• Knowledge of healthcare interoperability standards and technologies, such as HL7, FHIR, XML or similar.
• Confidence working directly with customers and managing stakeholder relationships.
• Experience facilitating workshops, delivering training or supporting process reviews.
• Good organisational, communication and problem-solving skills.
• An interest in technology and continuous improvement.

It would be advantageous if you have:

• Experience with electronic requesting and order communications solutions.
• Experience working with GP systems, Electronic Patient Records (EPR), Patient Administration Systems (PAS) or other clinical applications.
• Knowledge of healthcare integration technologies and messaging interfaces.
• Previous experience working for a healthcare software supplier, NHS organisation or healthcare consultancy.
• Experience supporting project management activities and coordinating implementation work.
• A bachelor's degree or equivalent professional experience.
• A full UK driving licence and willingness to travel to customer sites as required.

Artificial Intelligence and Technology

We are looking for individuals with a working knowledge of Artificial Intelligence (AI) technologies and an understanding of how AI tools can be used in a professional environment.

You should be able to demonstrate practical experience of using AI tools to improve productivity, streamline processes, support problem-solving or enhance business outcomes.

Why Join Us?

This is an opportunity to work at the intersection of healthcare and technology, supporting the delivery of solutions that help healthcare organisations improve their clinical workflows and operational processes.

You will work with a range of healthcare customers, develop your technical and consulting expertise, and contribute to the successful implementation and continuous improvement of our solutions.

If you enjoy working with customers, solving problems and using technology to make a positive difference in healthcare, we would love to hear from you.

All new employees are required to attend the office on their first day of employment. This is essential to complete identity verification and employment documentation, collect IT equipment, meet key team members and receive an introduction to company policies, procedures and working practices.