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- Tasks: Provide 2nd and 3rd line IT support across various sites in Leicester.
- Company: Join a dynamic healthcare team focused on tech solutions.
- Benefits: Earn up to £19 per hour with flexible working hours.
- Why this job: Make a real difference by solving IT issues in healthcare settings.
- Qualifications: Relevant degree or equivalent experience required; must be a car driver.
- Other info: Temporary role with potential extension until October 2025.
The predicted salary is between 13 - 17 £ per hour.
This role is to provide second- and third-line IT Support to all clients' sites across Leicester, Leicestershire and Rutland with a main focus of replacing IT equipment across the estate. Working in a mixture of sites ranging from administrative buildings to community hospitals, so a reliable car is essential for this role.
The role is a varied post, requiring you to quickly identify, research, and resolve IT technical issues efficiently. You must possess good communication skills, be highly organised, self-motivated and efficient. Be able to diagnose and troubleshoot hardware and software issues and resolve them within our Service Level Agreements.
Although the job role is mainly Monday to Friday, office hours 09.00 to 17.00, there are at times the need for early starts/late finishes.
Location: Various sites around the Leicester area
Job Type: Temporary
Duration of booking: Expected to last end of October 2025 with possible extension
Proposed start date: ASAP
Pay Rates: Up to £17 per hour PAYE inclusive of holiday pay or £19 per hour Umbrella
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Sector: Healthcare
Based: Office / Hospital
Skill and Knowledge- Must be a car driver and have access to your own vehicle
- Relevant Degree or Equivalent technical experience
- Qualified to A Level / HNC with a high proportion of content relevant to the role or equivalent experience
- At least one qualification in an IM&T related industry qualification at entry level is required for this role
- Regularly educating users to help them understand technical issues and to avoid repeats of issues. Relaying technical information to users in a way that they can understand
- Installing new and replacement pieces of IT hardware in a safe way, ensuring electrical compliance is adhered to and that health and safety issues are avoided in the work that is undertaken
- Repairing items of IT hardware and re-installation of software and systems
- Regularly runs IT software and hardware diagnostics to identify solutions
- Plan and organise your work which will consist of a number of complex activities which could require adjustment and rescheduling on a day-to-day basis
- Participate in new ways of working and the implementation of change
- Acts as a professional role model to all staff and clients at all times
- Develop effective and efficient relationships with members of all teams on issues related to your duties
- Act in a professional manner and ensure adherence to the LHIS Values and Trust policy at all times
IT Support Officer employer: Your World Recruitment Group
Contact Detail:
Your World Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in healthcare. They might know about openings or can refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot hardware and software issues, and be ready to share examples of your past experiences.
✨Tip Number 3
Show off your communication skills! During interviews, explain technical concepts in simple terms. This will demonstrate your ability to educate users, which is key for an IT Support Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Officer role. We want to see how your background fits with our needs, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can diagnose and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Your World Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you can think on your feet and have the skills needed for the role.
✨Communicate Clearly
Since you'll be relaying technical information to users, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate effectively by using clear examples of how you've helped others understand technical issues.
✨Show Your Organisational Skills
This role requires a lot of planning and organisation. Be prepared to talk about how you manage your time and prioritise tasks, especially when dealing with multiple sites. Share examples of how you've successfully juggled various responsibilities in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few examples where you had to diagnose and resolve IT issues under pressure. This will help you showcase your ability to work efficiently within Service Level Agreements.