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- Tasks: Support patients through their ADHD assessment journey with excellent communication and administration skills.
- Company: Join a dedicated team in a leading ADHD assessment and treatment service.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Work in a vibrant Shoreditch office with a supportive team.
- Why this job: Make a real difference in people's lives while developing your customer support skills.
- Qualifications: Experience in healthcare customer support and familiarity with neurodiversity is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews. You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support. This is a Full‑time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities
- Patient communication and call handling
- Booking and scheduling appointments
- Processing payments
- General administration
Qualifications
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health, or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
Seniority level: Associate
Employment type: Full-time
Job function: Administrative
Customer Support Associate employer: Your World Recruitment Group
Contact Detail:
Your World Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with neurodiversity or mental health. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ADHD and the clinical pathways involved. We want you to show that you're not just passionate but also informed about the role and its responsibilities.
✨Tip Number 3
Practice your call handling skills! Since you'll be dealing with patient communication, try role-playing scenarios with friends or family. This will help you feel more confident when it comes to real-life situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially in healthcare. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting patients and how your background in neurodiversity or mental health makes you a great fit for us.
Showcase Your Communication Skills: As a Customer Support Associate, communication is key. In your application, highlight any experiences where you’ve effectively communicated with patients or clients, especially in a clinical setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Your World Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of ADHD and the services provided. Understanding the clinical pathway and how to support patients will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've excelled in customer support, especially in healthcare settings. Highlight your ability to handle calls, manage appointments, and maintain confidentiality, as these are crucial for the role.
✨Familiarise Yourself with EHR Systems
Since you'll be using clinical and operational systems, it’s a good idea to familiarise yourself with Electronic Health Records (EHR) systems. If you have experience with specific software, mention it during the interview to demonstrate your technical skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they support neurodiversity. This not only shows your interest but also helps you gauge if the company is the right fit for you.