At a Glance
- Tasks: Support patients through their clinical journey with effective communication and administration.
- Company: Join a leading ADHD Assessment and Treatment service in the heart of Shoreditch.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on mental health and patient care.
- Why this job: Make a real difference in people's lives while working in a supportive healthcare environment.
- Qualifications: Experience in customer support, especially in healthcare or neurodiversity settings.
The predicted salary is between 30000 - 42000 € per year.
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews. You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support. This is a Full‑time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities
- Patient communication and call handling
- Booking and scheduling appointments
- Processing payments
- General administration
Qualifications
- Experience of customer support in a healthcare setting
- Experience working within neurodiversity, mental health, or practice administration
- Experience using EHR systems
- Experience within call handling, administration and operations
- Understanding of confidentiality, GDPR and safe data handling
- Familiarity with CQC expectations
Seniority level: Associate
Employment type: Full-time
Job function: Administrative
Customer Support Associate employer: Your World Recruitment Group
Join our dynamic team as a Customer Support Associate in Shoreditch, London, where we prioritise patient care and support within the ADHD Assessment and Treatment service. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth in the healthcare sector. Experience a collaborative and inclusive work culture that values your contributions and fosters professional advancement.
Contact Detail:
Your World Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Get to know the company! Research our ADHD Assessment and Treatment service and understand what we do. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your call handling skills! Since you'll be supporting patients through a clinical pathway, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your experience! When you get the chance to chat with us, highlight your background in customer support, especially in healthcare. Share specific examples of how you've handled patient communication or administrative tasks in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and really want to join our team in Shoreditch.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support, especially in healthcare. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about supporting patients and how your background in neurodiversity or mental health makes you a great fit for our team.
Showcase Your Communication Skills:As a Customer Support Associate, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively, just like you would with our patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Your World Recruitment Group
✨Know Your Stuff
Make sure you brush up on the specifics of ADHD assessment and treatment services. Familiarise yourself with common terminology and processes in healthcare, especially around neurodiversity and mental health. This will show that you're genuinely interested and knowledgeable about the field.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints, particularly in a healthcare setting. Highlight your ability to communicate effectively and empathetically, as this is crucial for supporting patients through their clinical pathways.
✨Understand the Tech
Since you'll be using clinical and operational systems, it’s important to demonstrate your familiarity with EHR systems and telephony tools. If you have experience with specific software, mention it! If not, be ready to discuss how quickly you can learn new technologies.
✨Be GDPR Savvy
Brush up on your knowledge of confidentiality and data protection laws, especially GDPR. Be prepared to discuss how you would handle sensitive patient information and ensure compliance with CQC expectations. This shows that you take data handling seriously and understand its importance in healthcare.
