At a Glance
- Tasks: Welcome patients, manage enquiries, and support clinical teams with admin tasks.
- Company: Join a dedicated NHS Trust focused on patient care.
- Benefits: Earn £14.24 per hour with flexible working hours and valuable experience.
- Other info: Temporary role with potential for extension; dynamic work environment.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: Good education in English and Maths; experience in healthcare or customer service preferred.
The predicted salary is between 14.24 - 14.24 £ per hour.
- Receptionist
- Job Purpose
Provide a professional, welcoming reception and administrative service within an NHS Trust, acting as the first point of contact for patients, visitors and healthcare professionals.
Help patients access the right services, handle enquiries with care and discretion, and support clinical teams through accurate administration.
Contribute to a positive patient experience and the smooth running of day‑to‑day clinical services.
- Job Type: Temporary
- Duration of booking: Expected to last 4 months with possible extension
- Proposed start date: ASAP
- Pay Rates: £14.24 per hour PAYE inclusive of holiday pay
- Hours / Working Days: 37.5 hours per week / Monday to Sunday, 8am - 6pm
- Sector: Healthcare
- Based: Office / Hospital
- Reception and Front-of-House Duties
- Welcome and check in patients, manage arrivals and departures, and direct visitors to the appropriate service.
- Respond to face-to-face enquiries about appointments, services and clinic locations.
- Keep reception organised and welcoming, treating everyone with dignity and respect.
- Handle sensitive or challenging situations calmly and compassionately, escalating concerns as needed.
- Patient Administration and RIO Systems
- Use RIO confidently to register patients, check appointment details and access, retrieve and update patient records.
- Record attendance and demographic details accurately and promptly.
- Maintain administrative records in line with Trust procedures.
- Report patient record discrepancies to the appropriate staff member.
- Telephone and General Administrative Duties
- Answer calls and general enquiries professionally, routing queries and passing accurate messages promptly.
- Complete filing, scanning, photocopying, data entry and document management; handle incoming and outgoing correspondence.
- Support clinical and non-clinical teams, completing administrative tasks accurately and on time.
- Confidentiality, Governance and Compliance
- Protect patient confidentiality and comply with GDPR, NHS information governance and Trust policies on data protection, security and records management.
- Access patient information only for authorised work purposes and prevent unauthorised access or disclosure.
- Follow safeguarding procedures and elevate concerns appropriately.
- Follow health and safety and infection prevention and control procedures, maintaining professional standards and NHS values.
Qualifications and Training
- Good general education, including English and Maths, or equivalent experience.
- Knowledge of healthcare administration and patient record systems.
Experience
- Experience in an NHS, healthcare or clinical environment, with reception, administration or customer service training or experience in a busy setting.
- Previous hands‑on experience using the RIO electronic patient record system confidently and accurately is essential.
Skills and Knowledge
- Strong written, verbal and interpersonal communication, with excellent customer service and telephone skills.
- Strong organisation and attention to detail, with the ability to manage competing priorities.
- Work independently and within a multidisciplinary team.
- Confident general IT skills.
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Hospital Receptionist employer: Your World Healthcare UK
Your World is an exceptional employer, offering a supportive and friendly work environment for MSK Podiatrists in Bristol. With competitive pay rates, flexible working options, and a dedicated recruitment consultant to assist you, we prioritise your professional growth and well-being. Join us to benefit from extensive training opportunities, a robust rewards scheme, and access to a wide range of roles across the NHS and private sectors, ensuring a fulfilling and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Receptionist
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Your World Healthcare UK before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Your World Healthcare UK. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Your World Healthcare UK you’re ready to step in and make an immediate impact!
We think you need these skills to ace Hospital Receptionist
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Hospital Receptionist at Your World Healthcare UK, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Your World Healthcare UK.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Your World Healthcare UK. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Your World Healthcare UK
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Your World Healthcare UK.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
