At a Glance
- Tasks: Provide top-notch customer service and support to our diverse community.
- Company: Join a charity dedicated to improving lives in Rochdale Borough.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Inclusive environment welcoming applicants from all backgrounds.
- Why this job: Make a real difference while gaining valuable experience in customer service.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 13.45 - 13.45 £ per hour.
When you join Your Trust as a Customer Service Assistant - Casual you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.
What’s in it for me? As a Customer Service Assistant we can offer you:
- Salary: Band 2, £25,949 per annum (pro-rate for part time hours) / £13.45 per hour
- Hours: Casual hours, as and when required
- Location: Middleton Arena
What will my role be as a Customer Service Assistant - Casual? The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.
What do I need to have?
- Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
- Experience of working in a reception or customer focussed environment
- Experience of dealing with customers
- Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
- Friendly, outgoing person who likes to work with different clients
- Knowledge of computerised leisure booking and management systems
- Excellent communication; both oral and written and excellent interpersonal skills
As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences. If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.
If you have any queries please call 01706 924237. All positions are subject to a DBS Check appropriate to the role. Thank you for your interest in working with us.
Our work as a charity is wide-ranging covering culture, health, physical activity, sport, wellness and everything in between. We work with all ages and all backgrounds, in and outside of our venues and throughout the community. Our programmes tackle holiday hunger in young people, exercise and reduced isolation for older people, rehabilitative programmes for those with long term illness, creative and outdoor education programmes for schools, artist exhibitions, commissions, live productions, outdoor festivals, an annual pantomime and much more. We help people to experience everything from improved health, motivation, confidence and happiness to achieving qualifications or progressing into work. Most importantly however, we help people of all ages to meet each other, enjoy doing things together and have fun.
You can read about some of the work that we have done recently in our Your Trust Impact Report 2024 - 2025. You can also read our 5 Year Strategic Plan that outlines how Your Trust will continue developing into a high-performing, sustainable organisation that delivers exciting and inclusive outcomes for the people of the borough of Rochdale.
Your Trust offers a number of full time, part time and casual jobs and are committed to equal opportunities in employment. Please note we may close this vacancy early if we receive sufficient applications for the role; therefore, if you are interested you should submit your application as early as possible.
- Employee Assistance Programme
- Excellent Pension Scheme
- Learning and Development Opportunities
- Real Living Wage Pay Rates
Customer Service Assistant - Casual in Middleton employer: Your Trust
Joining Your Trust as an Activity Centre Assistant - Casual means becoming part of a dedicated charity that enriches the Rochdale Borough community. With a focus on inclusivity, we offer a supportive work culture, competitive pay rates, and opportunities for personal growth through learning and development. Our commitment to employee well-being is reflected in our excellent pension scheme and Employee Assistance Programme, making us an ideal employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Casual in Middleton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Your Trust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Your Trust and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Casual in Middleton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Your Trust.
Get Familiar with Our Brand:Before applying, take some time to learn about Your Trust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Your Trust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Your Trust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Your Trust will surely appreciate.
