When you join Your Trust as a Front of House Manager - you will be part of a charity based in Rochdale that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.
What's in it for me?
As a Front of House Manager we can offer you:
Salary: Band 3, £26,668 - £29,877 (pro-rate for part time hours)
Hours: 20 hours per week
Location: Heywood Civic and Middleton Arena
What will my role be as a Front of House Manager?
The purpose of the job is to provide a professional, efficient and high quality service to customers of the Venues. This includes using your excellent customer service skills to be the public face of the Events and Entertainment operation at Middleton Arena, Heywood Civic Centre and other sites as required by leading the day to day delivery of events and activities, providing line management to staff, ensuring regular and effective communication across the Team as well as ensuring exceptional customer service and health and safety standards.
What do I need to have?
- Qualified to Level 3 in event management, customer service or qualified by experience
- Experience of working closely with promoters and artists
- Experience of managing and providing direction to staff
- Commercial awareness of performing arts and entertainment opportunities
- Demonstrate an ability to handle sensitive situations sympathetically and ensure confidentiality
- Working knowledge of Health and Safety issues and regulations that apply to facility management
- Ability to relate to all people including establishing relationships and trust, working as part of a team and working under pressure
- Ability to provide clear instruction, set targets, motivate and inspire staff to achieve targets
- Strong organisation skills with the ability to work to deadlines whilst ensuring accuracy and attention to detail
- Excellent communication; both oral and written and excellent interpersonal skills
As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.
If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.
If you have any queries please call 01706 926215.
All positions are subject to a DBS Check appropriate to the role.
Please ensure you download the Job Description for further details about the job.
Band 3, £26,668 - £29,877 per annum (pro-rate for part time hours)
Hours
20 hours per week
Thank you for your interest in working with us
Our work as a charity is wide-ranging covering culture, health, physical activity, sport, wellness and everything in between. We work with all ages and all backgrounds, in and outside of our venues and throughout the community.
Our programmes tackle holiday hunger in young people, exercise and reduced isolation for older people, rehabilitative programmes for those with long term illness, creative and outdoor education programmes for schools, artist exhibitions, commissions, live productions, outdoor festivals, an annual pantomime and much more.
We help people to experience everything from improved health, motivation, confidence and happiness to achieving qualifications or progressing into work. Most importantly however, we help people of all ages to meet each other, enjoy doing things together and have fun.
You can read about some of the work that we have done recently in our Your Trust Impact Report 2024 - 2025 . You can also read our 5 Year Strategic Plan that outlines how Your Trust will continue developing into a high-performing, sustainable organisation that delivers exciting and inclusive outcomes for the people of the borough of Rochdale, please see Your Trust Strategic Plan 2022 - 2027 .
Your Trust offers a number of full time, part time and casual jobs and are committed to equal opportunities in employment.
- Best of Friends Events Membership
- Employee Assistance Programme
- Excellent Pension Scheme
- Free Gym Membership
- Learning and Development Opportunities
- Occupational Sick Pay
- Real Living Wage Pay Rates
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Front of House Manager in Heywood employer: Your Trust
Joining Your Trust as the Head of Accounting and Financial Control means becoming part of a dedicated charity in Rochdale that prioritises community well-being and inclusivity. We offer a supportive work culture with hybrid working options, competitive salary, and opportunities for professional growth, all while making a meaningful impact in the lives of those we serve. Here, your expertise will not only enhance our financial operations but also contribute to the continuous improvement of our services, ensuring that we can inspire healthier and happier lives within our diverse community.
