When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.
What’s in it for me?
As a Customer Service Assistant we can offer you:
Salary: Band 2, £25,949 per annum (pro-rate for part time hours) / £13.45 per hour
Hours: 23 hours per week
Location: Heywood Sports Village
What will my role be as a Customer Service Assistant?
The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.
What do I need to have?
- Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
- Experience of working in a reception or customer focussed environment
- Experience of dealing with customers
- Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
- Friendly, outgoing person who likes to work with different clients
- Knowledge of computerised leisure booking and management systems
- Excellent communication; both oral and written and excellent interpersonal skills
As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.
If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.
All positions are subject to a DBS Check appropriate to the role.
Your Trust offers a number of full time, part time and casual jobs and are committed to equal opportunities in employment.
- Best of Friends Events Membership
- Employee Assistance Programme
- Excellent Pension Scheme
- Free Gym Membership
- Learning and Development Opportunities
- Occupational Sick Pay
- Real Living Wage Pay Rates
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Customer Service Assistant in Heywood employer: Your Trust
Joining Your Trust as the Head of Accounting and Financial Control means becoming part of a dedicated charity in Rochdale that prioritises community well-being and inclusivity. We offer a supportive work culture with hybrid working options, competitive salary, and opportunities for professional growth, all while making a meaningful impact in the lives of those we serve. Here, your expertise will not only enhance our financial operations but also contribute to the continuous improvement of our services, ensuring that we can inspire healthier and happier lives within our diverse community.
