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- Tasks: Lead a team to deliver top-notch customer service in a vibrant leisure centre.
- Company: Join a leading charity organisation making a difference in Rochdale.
- Benefits: Enjoy a competitive salary and work with a passionate team.
- Why this job: Make an impact by enhancing customer experiences in a fun environment.
- Qualifications: Supervisory experience in customer service is essential.
- Other info: Be part of a dedicated team focused on community well-being.
The predicted salary is between 30000 - 42000 £ per year.
A leading charity organization in Rochdale is looking for a Senior Customer Service Assistant to provide high-quality service and manage the Customer Service Assistants. You will be responsible for ensuring excellent customer care while handling cash collection and staff management.
Candidates should have supervisory experience in a customer-focussed setting, along with requisite qualifications. This role offers a competitive salary and the opportunity to work within a dedicated team.
Senior Customer Service Lead – Leisure Centre in Rochdale employer: Your Trust Rochdale
Contact Detail:
Your Trust Rochdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Lead – Leisure Centre in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure sector and let them know you're on the hunt for a Senior Customer Service Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your supervisory experience! When you get the chance to chat with potential employers, highlight specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Senior Customer Service Lead – Leisure Centre in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Qualifications: Don’t forget to mention any qualifications that are relevant to the role. Whether it’s training in customer service or management, we want to know what makes you the perfect fit for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dedicated team!
How to prepare for a job interview at Your Trust Rochdale
✨Know the Organisation
Before your interview, take some time to research the charity organisation. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
Since the role requires managing Customer Service Assistants, be prepared to discuss your previous supervisory experience. Think of specific examples where you successfully led a team, resolved conflicts, or improved customer service processes. This will demonstrate your capability to handle the responsibilities of the position.
✨Prepare for Customer Scenarios
Expect questions that assess your customer service skills. Prepare for situational questions where you might need to handle difficult customers or manage cash collection issues. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows that you’re engaged and serious about contributing to the team.
