At a Glance
- Tasks: Provide top-notch customer service and support to our diverse community.
- Company: Join a charity dedicated to inspiring healthier, happier lives in Rochdale.
- Benefits: Competitive pay, flexible casual hours, and a chance to make a difference.
- Other info: Inclusive environment welcoming applicants from all backgrounds.
- Why this job: Be part of a team that empowers individuals and fosters community spirit.
- Qualifications: GCSE Grade C/4 in Maths and English; customer service experience preferred.
The predicted salary is between 13.45 - 13.45 £ per hour.
When you join Your Trust as a Customer Service Assistant - Casual you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.
What’s in it for me? As a Customer Service Assistant we can offer you:
- Salary: Band 2, £25,949 per annum (pro-rate for part time hours) / £13.45 per hour
- Hours: Casual hours, as and when required
- Location: Middleton Arena
What will my role be as a Customer Service Assistant - Casual? The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.
What do I need to have?
- Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
- Experience of working in a reception or customer focussed environment
- Experience of dealing with customers
- Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
- Friendly, outgoing person who likes to work with different clients
- Knowledge of computerised leisure booking and management systems
- Excellent communication; both oral and written and excellent interpersonal skills
- Excellent time management skills
As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.
If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you. If you have any queries please call 01706 924237.
All applications must be made using the Your Trust Online Application Form as we do not accept CVs. All positions are subject to a DBS Check appropriate to the role.
Customer Service Assistant - Casual in Middleton employer: Your Trust Rochdale
Joining Your Trust as a Multi-Skilled Theatre Technician means becoming part of a dedicated charity that enriches the Rochdale Borough community. We offer a supportive work culture that values diversity and creativity, alongside opportunities for professional growth in a role that directly impacts the lives of others. With a commitment to health and safety, and a focus on delivering high-quality technical services, you will find meaningful and rewarding employment in a vibrant environment at Middleton Arena.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Casual in Middleton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Your Trust Rochdale and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Your Trust Rochdale and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Casual in Middleton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Your Trust Rochdale.
Get Familiar with Our Brand:Before applying, take some time to learn about Your Trust Rochdale and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Your Trust Rochdale
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Your Trust Rochdale.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Your Trust Rochdale will surely appreciate.
