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- Tasks: Lead daily operations and inspire a diverse community to live their best lives.
- Company: Join Your Trust, a charity dedicated to community support in Rochdale.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in sports or leisure, with strong customer service and team management skills.
- Other info: We welcome applicants from all backgrounds and life experiences.
The predicted salary is between 29094 - 32591 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. When you join Your Trust as an Assistant Manager you will be part of a charity based across Rochdale that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.
What's in it for me? As an Assistant Manager we can offer you:
- Salary: Band 4, £29,094 - £32,591 per annum (pro-rate for part time hours)
- Hours: 37 hours per week
What will my role be as an Assistant Manager? The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes overseeing and running the day-to-day operations and performance of the Centre including fitness, children's activities and programming of facilities as well as ensuring exceptional customer service and health and safety standards.
What do I need to have?
- Qualified to Level 2/3 or equivalent in a relevant subject
- Supervisory or Team Leader experience in a sport or leisure environment including mentoring, motivating and coaching
- Experience of working in a customer facing, target driven environment with a proven record of achieving results
- Hold Pool Plant Operators Certificate or demonstrate commitment and ability to achieve within 3-6 months
- Hold IOSH Working or demonstrate commitment and ability to achieve within 3-6 months
- Knowledge of a range of sports and leisure related products and services and demonstrable confidence in promoting these
- Hold NPLQ 10th Edition or demonstrate commitment and ability to achieve within 3-6 months
- Ability to train, develop, mentor and supervise a team of people including setting targets and motivating staff to achieve
- Ability to co-ordinate tasks to deliver activities and events smoothly
- Proven ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
- Excellent communication; both oral and written and excellent interpersonal skills
- Excellent time management skills
As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences. If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.
If you have any queries please call 01706 926215. All applications must be made using the Your Trust Online Application Form as we do not accept CVs. All positions are subject to a DBS Check appropriate to the role.
Assistant Manager employer: Your Trust Rochdale
Contact Detail:
Your Trust Rochdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the organisation! Research Your Trust and understand their mission. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give us insider info and might just land you that Assistant Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Your Trust.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get a feel for what we do at Your Trust. Understanding our mission and values will help you tailor your application to show how you can contribute to our community.
Show Off Your Skills: When filling out the application form, make sure to highlight your relevant experience and qualifications. Use specific examples from your past roles that demonstrate your supervisory skills and customer service expertise. We want to see how you can bring your unique talents to our team!
Be Clear and Concise: Keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Assistant Manager role. Remember, quality over quantity!
Follow the Application Process: Don’t forget, all applications must be submitted through our online application form. We don’t accept CVs, so make sure you complete the form fully. If you have any questions, feel free to give us a call – we’re here to help!
How to prepare for a job interview at Your Trust Rochdale
✨Know Your Stuff
Make sure you brush up on the specifics of the role. Understand what it means to be an Assistant Manager in a charity setting, especially in terms of overseeing operations and ensuring customer satisfaction. Familiarise yourself with the services offered by Your Trust and think about how your experience aligns with their mission.
✨Showcase Your Leadership Skills
Since this role involves mentoring and motivating a team, be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you’ve set targets, coached others, or resolved conflicts. This will demonstrate your capability to manage and inspire a diverse group.
✨Communicate Effectively
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you handle customer feedback, both positive and negative, and how you build relationships with stakeholders. Good interpersonal skills can really set you apart.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role, such as managing a busy day at the Centre or dealing with a dissatisfied customer. Prepare your responses to show how you would handle these situations effectively.
