Service Desk Technician in Paignton

Service Desk Technician – 1st Line / 2nd Line Support

Location : Torbay / Hybrid (Max 2 days a week from home, fully in office initially)

Salary : £28,000 – £32,000 DOE

Contract : Permanent, Full-time

25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career Progression

About the Company

Our client is a forward-thinking business supporting organisations across the UK.

The Role

They are now looking for a 1st Line Support Engineer to join their IT team. You’ll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond.

This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.

What You’ll Do

• Respond to and resolve IT support requests via phone, email, and ticketing system
• Provide technical support for Windows desktops, laptops, and Microsoft 365 applications

Assist with basic network troubleshooting and maintenance.