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For Companies At a Glance
- Tasks: Provide top-notch technical support for IT issues, both remotely and on-site.
- Company: A forward-thinking business supporting organisations across the UK.
- Benefits: Competitive salary, 25 days holiday, training opportunities, and flexible working.
- Why this job: Kickstart your IT career with clear progression into 2nd Line support.
- Qualifications: Solid 1st Line experience and a passion for tech.
- Other info: Join a dynamic team with excellent career growth opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Location: Torbay / Hybrid (Max 2 days a week from home, fully in office initially)
Salary: £28,000 - £32,000 DOE
Contract: Permanent, Full-time
25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career Progression
About the Company
Our client is a forward-thinking business supporting organisations across the UK.
The Role
They are now looking for a 1st Line Support Engineer to join their IT team. You will be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond. This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.
What You'll Do
- Respond to and resolve IT support requests via phone, email, and ticketing system
- Provide technical support for Windows desktops, laptops, and Microsoft 365 applications
- Assist with basic network issues
Service Desk Technician in Paignton employer: Your Tech Future
Contact Detail:
Your Tech Future Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician in Paignton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Brush up on common technical questions related to 1st and 2nd line support. We recommend practising with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them. We love seeing candidates who can demonstrate their problem-solving abilities and technical know-how.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to take their career to the next level.
We think you need these skills to ace Service Desk Technician in Paignton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 1st Line support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide excellent support, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Your Tech Future
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows desktops, laptops, and Microsoft 365 applications. Being able to confidently discuss common technical issues and solutions will show that you're ready for the role.
✨Practice Your Communication Skills
As a Service Desk Technician, you'll be the first point of contact for users. Practise explaining technical concepts in simple terms. This will help you demonstrate your ability to communicate effectively during the interview.
✨Show Your Eagerness to Learn
Since this role offers clear career progression, express your enthusiasm for growth. Share examples of how you've taken initiative in your previous roles or how you plan to develop your skills further.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific technical issues or customer interactions. Think of past experiences where you successfully resolved problems and be ready to share those stories.
