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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot hardware, software, and network issues.
- Company: Join a growing IT team in a dynamic environment.
- Benefits: Enjoy a competitive salary, bonus, pension, and 33 days holiday.
- Why this job: Be hands-on and make a real difference in IT operations.
- Qualifications: Experience in 1st and 2nd line support with strong tech skills.
- Other info: Great opportunity for career growth and professional development.
The predicted salary is between 24000 - 32000 £ per year.
We are seeking an IT Support Desk Technician to join a growing IT team, providing reliable 1st and 2nd line support across hardware, software and network environments. You will be central to day-to-day IT operations, delivering timely, professional support while maintaining high standards of service, documentation and security.
If you enjoy problem-solving and working closely with end users, this role offers strong long-term development.
The Role
- Provide high-quality 1st and 2nd line support
- Set up, configure and maintain end-user hardware (PCs, laptops and tablets)
- Support peripherals and production equipment including printers and devices
- Administer Active Directory, Azure / Entra ID, Microsoft 365 and Adobe Admin Centre
- Deliver remote support to other sites
- Assist with LAN, WAN, VPN, firewall and Wi-Fi troubleshooting
- Configure and manage MFA using Cisco Duo, ensuring security compliance
- Maintain accurate technical documentation and knowledge base articles
- Participate in an on-call rota for critical incident support
Skills & Experience
- Experience providing 1st and 2nd line IT support, ideally within a multi-site environment
- Strong knowledge of Windows OS, Microsoft 365, Active Directory and Azure / Entra ID
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN connectivity)
- Experience with remote support tools and ticketing systems
- Knowledge of IT security controls, including MFA and endpoint protection
- Strong communication skills and attention to documentation
About You
- Comfortable supporting a broad range of users and technologies
- Calm and methodical when troubleshooting under pressure
- Organised and proactive, with strong attention to detail
- Service-driven and professional in your approach
- Willing to travel occasionally
This role is ideal for an IT Support professional who enjoys being hands-on, supporting varied environments, and playing a key role in keeping systems and people running smoothly.
Apply now or get in touch for a confidential conversation.
IT Support Technician in Newton Abbot employer: Your Tech Future
Contact Detail:
Your Tech Future Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Newton Abbot
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with friends or even in front of a mirror to build your confidence and ensure you can showcase your problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Technician gig. We love seeing applications directly from candidates who are eager to join our growing team!
We think you need these skills to ace IT Support Technician in Newton Abbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially in multi-site environments. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows OS, Microsoft 365, and networking fundamentals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Mention specific experiences that demonstrate your problem-solving skills and your ability to communicate effectively with users.
Show Off Your Technical Skills: In your application, make sure to mention any relevant tools or technologies you’ve worked with, like remote support tools or ticketing systems. We love candidates who are familiar with IT security controls and can manage MFA, so highlight those experiences!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Your Tech Future
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with networking fundamentals like DNS and DHCP.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues in the past. Think about specific scenarios where you provided 1st or 2nd line support and how you resolved them. This will demonstrate your hands-on experience and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves supporting a broad range of users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and show that you can adapt your language based on the audience's technical knowledge.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a critical incident or managing remote support. Think through how you'd approach these scenarios, and be prepared to discuss your thought process and decision-making.
