At a Glance
- Tasks: Coordinate client communications and manage enquiries to keep the business running smoothly.
- Company: Join a dynamic team in a supportive and collaborative environment.
- Benefits: Up to £35k salary, hybrid working, and opportunities for professional growth.
- Other info: Perfect for someone who thrives in a busy environment and loves keeping things organised.
- Why this job: Be the vital link between clients and teams, making a real impact every day.
- Qualifications: Experience in administration and client communication is essential.
The predicted salary is between 31500 - 38500 £ per year.
Our client is looking for an organised, personable and proactive Client Services Coordinator to join their busy team in Barnstaple. You will be an important link between clients and colleagues, helping to keep communication, enquiries and administration moving smoothly across the business. This is a varied role combining client communication, administration and coordination.
Your day-to-day responsibilities will include:
- Triaging incoming support tickets through their ticketing system, allocating them to the appropriate team members and keeping an eye on deadlines and agreed service levels.
- Answering incoming calls and making sure enquiries reach the right person or team.
- Managing the shared inbox, dealing with or directing general client and supplier enquiries, as well as work experience and apprenticeship requests.
- Keeping clients informed about important company-wide updates, including service and hosting changes and seasonal office closures.
- Staying in touch with clients throughout projects and identifying where additional services or support could genuinely be useful.
- Keeping client and supplier contact information accurate and up to date, in line with GDPR and the organisations Business Management System and ISO standards.
- Providing administrative support on internal projects, helping to coordinate actions and deadlines.
- Supporting the wider Operations team when colleagues are away or additional help is needed.
What are we looking for?
You don’t need to know how to do everything from day one, but you will need to be comfortable working across different systems, teams and priorities, and know when to ask the right person for help. We’re looking for someone who:
- Has previous experience in administration and client communication, supported by a relevant qualification, degree or equivalent demonstrable experience.
- Is confident using Microsoft Office, including Outlook, Word, Excel, Teams and SharePoint.
- Is highly organised and accurate, particularly when working with records and data.
- Can manage deadlines and multiple priorities without losing sight of the detail.
- Communicates clearly and confidently with different types of people, both internally and externally.
- Is comfortable understanding a process from start to finish and coordinating with others to keep things moving.
- Can work independently while also being a supportive member of a wider team.
- Takes confidentiality seriously and understands the importance of protecting personal and commercially sensitive information.
Desirable experience:
Previous experience using a ticketing system would be helpful, as would experience supporting or coordinating projects involving different teams and deadlines.
The person:
This role would suit someone who naturally brings order to a busy environment. You’ll notice the small details, communicate when something needs attention and be comfortable dealing with a mixture of clients, suppliers and colleagues. You’ll need to be calm, considerate and approachable, while having the confidence to take ownership of your work and make sure things don’t get lost between teams.
Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Client Services Coordinator employer: Your Tech Future
As a Data Tooling Engineer at our innovative company, you'll be part of a dynamic remote team in the UK, dedicated to advancing computer vision and AI systems. We foster a collaborative work culture that values creativity and technical expertise, offering ample opportunities for professional growth and development. With a focus on building efficient workflows and tools, you'll play a crucial role in shaping the future of autonomous systems while enjoying the flexibility and support that comes with remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Your Tech Future. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Your Tech Future before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Your Tech Future:Your cover letter is your chance to shine! Tell us why you want to work at Your Tech Future specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Your Tech Future!
How to prepare for a job interview at Your Tech Future
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
