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For Companies At a Glance
- Tasks: Provide hands-on IT support and ensure users stay connected and productive.
- Company: Values-driven organisation with a supportive and collaborative culture.
- Benefits: Competitive salary, hybrid work model, 25 days holiday, and private medical insurance.
- Why this job: Join a friendly team where your ideas matter and you can grow your skills.
- Qualifications: Experience in IT support, strong communication skills, and a proactive approach.
- Other info: Enjoy ongoing training and three paid volunteer days each year.
The predicted salary is between 26000 - 30000 £ per year.
We're supporting a well-established, values-driven organisation in hiring an IT Support Engineer to join their collaborative and forward-thinking IT team. This is a fantastic opportunity if you're passionate about delivering great technical support, enjoy variety in your day, and want to work somewhere that genuinely invests in its people.
The Role
As an IT Support Engineer, you'll be at the heart of day-to-day technical operations, delivering hands-on support across multiple office locations. You'll provide a brilliant experience for users, ensuring they stay connected, productive and secure.
You will:
- Work closely with fellow IT Support Engineers and the wider IT team to deliver high-quality support.
- Set up, configure and optimise laptops, mobile devices and user accounts, supporting smooth onboarding.
- Install, maintain and support authorised software, ensuring systems remain secure and fully updated.
- Play a key role in maintaining and improving IT infrastructure across the business.
About You
You're someone who thrives in a busy, people-focused environment, a natural problem-solver who enjoys helping others get the best from their technology.
We're looking for someone with:
- Experience in a first-line or second-line IT Service Desk role.
- Confidence supporting Microsoft Office 365, plus a strong understanding of Networking, Azure Services, Active Directory and Exchange.
- A collaborative mindset and pride in delivering excellent service.
- Strong communication skills and a proactive approach to customer support.
- A full, clean driving licence, travel between sites is required.
What's on Offer
This employer offers:
- A competitive salary of £26,000 – £30,000 (depending on experience).
- A supportive, people-first culture with genuine investment in staff wellbeing.
- A hybrid working model to support work–life balance.
- 25 days' holiday + bank holidays + an additional day for your birthday.
- Private medical insurance, group life assurance and a comprehensive wellbeing package.
- Three paid volunteer days each year to support charitable or community initiatives.
- Ongoing training, professional development and progression pathways.
Why This Role?
If you're looking for an environment where you can grow, contribute and work with a friendly, dedicated team, this is a brilliant opportunity. You'll be joining a business that values its people, supports development and encourages you to bring your ideas to the table.
Information Technology Support Engineer in Truro employer: Your Tech Future - UK Tech Recruitment Specialists | B Corp Certified
Contact Detail:
Your Tech Future - UK Tech Recruitment Specialists | B Corp Certified Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Truro
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and technical knowledge, especially around Microsoft Office 365 and networking.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our approach based on what we learn about the company culture.
We think you need these skills to ace Information Technology Support Engineer in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Microsoft Office 365, networking, and any relevant IT support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tech support and how you thrive in a busy environment. Let us know why you're excited about this opportunity and how you can contribute to our collaborative culture.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and provide excellent customer support, so don't hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Your Tech Future - UK Tech Recruitment Specialists | B Corp Certified
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Networking, Azure Services, Active Directory, and Exchange. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and confidence.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific challenges you faced and how you resolved them. This will demonstrate your natural problem-solving abilities and your proactive approach to customer support.
✨Emphasise Team Collaboration
Since this role involves working closely with other IT Support Engineers, highlight your experience in team settings. Share instances where you collaborated effectively with colleagues to deliver high-quality support, showcasing your collaborative mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and team dynamics. This not only shows your genuine interest in the role but also helps you assess if the company culture aligns with your values and work style.
