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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues across multiple sites.
- Company: Established UK organisation with a supportive tech team and strong reputation.
- Benefits: Competitive salary, flexible working, and opportunities for career development.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in 1st/2nd line support and strong communication skills.
- Other info: Exciting career growth in a collaborative environment.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 to £35,000
Job Type: Permanent
Location: Onsite – Leicester and Rugby (with occasional travel to other UK sites)
About the Company
Our client is a well-established UK organisation with multiple operational sites seeking a proactive IT Support Analyst to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments.
About the Opportunity
This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed.
Roles and Responsibilities
- Deliver 1st and 2nd line IT support across multiple UK sites
- Troubleshoot and resolve incidents involving hardware, software, networks, and telephony
- Support system administration tasks, including user setup, monitoring, and maintenance
- Assist with testing and deploying new systems, hardware, and updates
- Work closely with third-party support partners where required
- Uphold IT security standards and participate in business continuity activities
- Maintain documentation and asset records to ensure accuracy and compliance
- Provide excellent customer service to staff at all levels
- Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment)
Your Skills and Experience
- Previous experience in a 1st/2nd line IT Support or Service Desk environment
- Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking
- Familiarity with Microsoft 365, Google Workspace, and common business applications
- Experience with IT ticketing systems
- Strong communication and customer service skills, with a proactive and positive approach
- Good problem-solving ability and willingness to learn new technologies
- Capable of working independently while contributing effectively to a wider team
- Flexibility to travel between sites as required (occasional visits to other UK locations)
- A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses
Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals.
To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately.
IT Support Engineer in Leicester employer: Your Talent Solutions Ltd
Contact Detail:
Your Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Be ready to showcase your problem-solving abilities and how you handle customer service situations.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings that excite you, and tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your skills.
We think you need these skills to ace IT Support Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. Use keywords from the job description to show that you’re a perfect fit for the role.
Show Off Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s troubleshooting hardware or managing user setups, we want to see your hands-on experience!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your language professional. Show your personality but also demonstrate your commitment to excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Your Talent Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, hardware troubleshooting, and basic networking. Be ready to discuss specific examples from your previous experience where you've successfully resolved IT issues.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, think of scenarios where you've gone above and beyond to help users. Prepare to share these stories during the interview to demonstrate your proactive and positive approach.
✨Familiarise Yourself with the Company
Research the company’s reputation and values. Understanding their commitment to quality service will help you align your answers with what they’re looking for in a candidate. It shows you're genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to face some practical questions or scenarios during the interview. Think about how you would troubleshoot common IT issues or handle out-of-hours support situations. Practising these responses can give you an edge.
