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For Companies At a Glance
- Tasks: Solve complex tech issues and provide support for systems, software, and networking.
- Company: Join a dynamic Technology Solutions Provider known for top-notch IT services.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Be part of a supportive team that values innovation and customer excellence.
- Qualifications: Experience in user-level support and troubleshooting; knowledge of Windows, macOS, and Linux is a plus.
- Other info: Immediate application review; perfect for ambitious tech enthusiasts!
Salary up to £43,000. Permanent, Full-time, Hybrid. Required to go on-site in Cambridge and London.
About the Company:
Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.
About The Opportunity:
As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges.
Key Responsibilities:
- Handle escalated issues from L1 support, and troubleshoot system errors, software conflicts, and network problems.
- Provide remote or on-site support for hardware-related issues.
- Support operating systems (Windows, macOS, Linux), software applications, and advanced networking issues (Wi-Fi, VPN, IP configurations).
- Assist with endpoint support (desktops, laptops, printers) and basic server management, including Active Directory.
- Identify root causes and document solutions for future reference.
- Escalate unresolved issues, provide diagnostic information, and assist with logs.
- Assist with system updates, software installations, and configuring new devices.
- Explain technical issues in simple terms, provide training and guidance on system usage.
- Record issues and solutions in IT service management systems (e.g., ServiceNow, Jira).
- Prioritise incidents based on severity and ensure timely resolution of support tickets.
Your Experience and Skills:
- Proven experience in user-level support, particularly in troubleshooting computers, devices, and network issues.
- Proficient in Windows operating systems; knowledge of macOS/Linux is a plus.
- Strong understanding of networking fundamentals including Wi-Fi, VPN, and IP configurations.
- Experience in network troubleshooting (e.g., TCP/IP, DNS, DHCP).
- Hands-on experience with hardware diagnostics and troubleshooting of desktops, laptops, and peripherals (e.g., printers).
- Familiarity with common productivity software (e.g., Office Suite, email clients) and industry-specific applications.
- Experience performing basic cabling tasks and providing on-site hardware support and setup.
- Excellent problem-solving skills and a systematic approach to diagnosing and resolving technical issues.
- Proficient in using remote desktop tools, ticketing systems, and system monitoring tools.
- Strong communication skills, with the ability to explain complex technical issues to non-technical users clearly and effectively.
If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you.
To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately.
IT Support Engineer employer: Your Talent Solutions Ltd
Contact Detail:
Your Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows, macOS, Linux, and networking fundamentals. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved technical issues. Be ready to explain your thought process clearly, as this is crucial for the IT Support Engineer position.
✨Tip Number 3
Since the role involves both remote and on-site support, be prepared to discuss your experience with remote desktop tools and ticketing systems. Highlight any relevant experiences that demonstrate your ability to manage incidents effectively.
✨Tip Number 4
Brush up on your communication skills, especially how to explain complex technical issues to non-technical users. This is a key part of the job, so consider practising with friends or family to ensure you can convey information clearly and effectively.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly your skills in troubleshooting systems, software, and networking. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past, especially in a 2nd line support role.
Highlight Technical Skills: Clearly list your technical skills related to Windows, macOS, Linux, and networking fundamentals. Emphasise your hands-on experience with hardware diagnostics and any familiarity with ticketing systems like ServiceNow or Jira.
Showcase Communication Skills: Since the role requires explaining technical issues to non-technical users, include examples in your application that demonstrate your ability to communicate complex information clearly and effectively.
How to prepare for a job interview at Your Talent Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting various operating systems and networking issues. Highlight specific examples where you've successfully resolved complex technical problems, as this will demonstrate your capability for the role.
✨Communicate Clearly
Since you'll need to explain technical issues to non-technical users, practice simplifying complex concepts. During the interview, focus on clear and concise communication to show that you can bridge the gap between technical and non-technical teams.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your systematic approach to diagnosing and resolving issues. You might be asked to walk through a troubleshooting scenario, so think of a few examples where you identified root causes and implemented effective solutions.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing IT service management systems like ServiceNow or Jira. Being knowledgeable about these tools will show that you're ready to hit the ground running and can manage support tickets efficiently.
