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- Tasks: Provide expert IT support and solve complex technical issues for clients.
- Company: Join a growing Managed Service Provider known for excellence in IT services.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT infrastructure and user experience.
- Qualifications: Experience with Windows systems, Microsoft 365, and strong troubleshooting skills.
- Other info: Dynamic team environment with exciting projects and career advancement opportunities.
Salary up to 35,000 Permanent, Full-time Cambridge - Hybrid
About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.
About The Opportunity: As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges.
Key Responsibilities:
- Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams.
- Troubleshoot hardware, software, and network issues, including basic cabling tasks.
- Support users with MS 365 apps, Intune, Teams, and other collaboration tools.
- Work with first-line support to elevate complex issues when needed.
- Manage device health, patching, and security at a user level.
- Offer guidance and training on MS 365 Teams features and best practices.
- Maintain accurate documentation of devices, configurations, and support processes.
- Assist with IT projects, deployments, upgrades, and service improvements.
- Track IT assets, coordinate repairs, and manage software licences.
- Administer user accounts, shared mailboxes, and distribution lists.
Your Experience and Skills:
- Strong hands-on experience supporting Windows desktops and devices.
- Skilled at troubleshooting hardware, software, and network issues, and basic cabling.
- Good working knowledge of Microsoft 365, Teams, Intune, and desktop applications.
- Familiarity with security, patching, and compliance at the user level.
- Able to explain technical issues clearly to non-technical colleagues.
- Proactive, organised, and adaptable to new technologies.
- Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are a plus.
If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately.
IT Support Engineer employer: Your Talent Solutions Ltd
Contact Detail:
Your Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives you a chance to demonstrate your expertise beyond just your CV and makes you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our growing team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows desktops, MS 365, and troubleshooting skills. We want to see how your background aligns with the role of IT Support Engineer, so don’t be shy about showcasing relevant projects or certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved in the past. We’re looking for someone who can bridge the gap between L1 and L3 support, so any stories that demonstrate your troubleshooting prowess will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll make sure to review your application promptly. Don’t miss out on this opportunity to join our growing team!
How to prepare for a job interview at Your Talent Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktops, MS 365, and troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical colleagues, practice how you can simplify complex concepts. Use examples from your previous roles to demonstrate your ability to communicate effectively with different audiences.
✨Show Your Proactive Side
Prepare to share instances where you've taken the initiative to improve processes or support. Whether it's managing device health or assisting with IT projects, showcasing your proactive approach will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company’s IT infrastructure or their approach to security and compliance. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
