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- Tasks: Provide remote technical support and troubleshoot AV/IT issues for clients.
- Company: Award-winning digital media organisation with a focus on innovation.
- Benefits: Casual dress, company events, pension, work-from-home options, and bonus scheme.
- Why this job: Kickstart your IT career in a dynamic environment with hands-on experience.
- Qualifications: B2+ language skills in Dutch or French and a passion for digital technology.
- Other info: Comprehensive training provided; ideal for first-line IT starters.
The predicted salary is between 25000 - 28000 £ per year.
Salary: £25,000 to £28,000 per year (DOE)
Job Type: Full-time
Location: Hybrid (Office & Work From Home)
Schedule: Monday–Friday
Must have B2+ Language skills in Dutch or French
About the Company
Our client is an award-winning digital media organisation working with well-known retail and commercial brands across the UK. They specialise in delivering innovative digital technology solutions and are experiencing sustained growth, resulting in an exciting opportunity to join their expanding support function.
About the Opportunity
We are seeking a proactive and enthusiastic Technical Support Engineer to join a busy AV/IT support desk. This role is ideal for someone looking to begin or advance their career within IT support. You will be part of a friendly, collaborative team, providing remote technical assistance while gaining hands-on experience with a range of digital media technologies. Comprehensive training will be provided on bespoke hardware, software configurations, processes and troubleshooting techniques.
Roles and Responsibilities
- Act as a first point of contact for client support calls and tickets
- Diagnose and troubleshoot technical issues related to AV/IT equipment
- Resolve incidents efficiently and escalate where necessary
- Identify root causes and maintain accurate documentation within the ticketing system
- Work within established processes, ensuring high standards of quality and service
- Communicate clearly and professionally with clients across written and verbal channels
- Support continuous improvement through proactive problem-solving
Your Skills and Experience
- Must have B2+ Language skills in Dutch or French
- A passion for digital technology and a strong interest in developing an IT career
- Knowledge of PC hardware configuration and Windows operating systems (XP–7 minimum)
- Awareness of remote support desk environments
- Strong attention to detail and a quality-driven approach
- Friendly, confident communication skills, both written and verbal
- Previous helpdesk experience is beneficial but not essential—ideal for first-line IT starters
Benefits
- Casual dress
- Company events
- Company pension
- On-site parking
- Work-from-home opportunities
- Bonus scheme
If you’re looking for a Technical Support Engineer opportunity to launch or grow your IT support career within a dynamic digital technology environment, we’d love to hear from you. Please include a covering letter outlining your experience and interest in the position.
Technical Support Engineer in Altrincham employer: Your Talent Solutions Ltd
Contact Detail:
Your Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Altrincham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical support questions and practice your responses. Make sure you can explain your troubleshooting process clearly—show them you’re the go-to person for solving problems.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your passion for digital technology and your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from enthusiastic candidates who are ready to jump into the world of IT support.
We think you need these skills to ace Technical Support Engineer in Altrincham
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for digital technology and any relevant experience you have. Tailor it to show how you fit into our friendly, collaborative team.
Show Off Your Language Skills: Since we need B2+ language skills in Dutch or French, don’t forget to mention your proficiency clearly. If you’ve used these languages in a tech support context, share that experience!
Be Clear and Concise: When filling out your application, keep your responses clear and to the point. We appreciate a quality-driven approach, so make sure your writing reflects that attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Your Talent Solutions Ltd
✨Know Your Tech
Brush up on your knowledge of PC hardware and Windows operating systems. Be ready to discuss any relevant experience you have with AV/IT equipment, as this will show your passion for digital technology and your readiness for the role.
✨Language Skills Matter
Since the job requires B2+ language skills in Dutch or French, practice speaking and writing in your chosen language. Prepare to demonstrate your communication skills during the interview, as clear and professional interaction is key in a support role.
✨Show Your Problem-Solving Skills
Think of examples where you've diagnosed and resolved technical issues, even if they were minor. Highlighting your proactive approach to problem-solving will impress the interviewers and align with their focus on continuous improvement.
✨Be Ready to Ask Questions
Prepare thoughtful questions about the company’s support processes and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
