About Us:
Your Retreats Limited is a leading lodge manufacturer specialising in high-quality, custom-built lodges designed for comfort and durability. We are committed to delivering exceptional products and outstanding customer service, ensuring our clients’ experiences exceed expectations.
Job Summary:
We are looking for a proactive and organised Customer Service And Operations Coordinator to manage post-sales customer support, administrative tasks, and internal resource coordination. This role ensures smooth operations, excellent client satisfaction, and effective coordination across all teams.
Key Responsibilities:
- Manage after-sales support, including client inquiries, service requests, and issue resolution.
- Coordinate lodge deliveries and siting teams
- Maintain accurate records of customer interactions, service reports, and follow-ups.
- Handle administrative tasks such as documentation, scheduling, and reporting.
- Organise and allocate resources effectively to support operations.
- Assist management with workflow planning and process improvement initiatives.
- Monitor KPIs and report on operational efficiency and customer satisfaction.
- Proven experience (3+ years) in after-sales support, operations coordination, or administrative roles, ideally in manufacturing or related industries.
- Strong organisational, multitasking, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Comfortable using MS Office. Experience with ERP or CRM systems is a plus.
- Ability to work independently, prioritize tasks, and coordinate across multiple teams.
- A diploma, certificate, or relevant degree or training in business administration, operations, logistics, or manufacturing is an advantage but not required.
Be part of a growing company specialising in luxury and custom lodges.
Work in a dynamic environment with exposure to multiple operational functions.
Opportunities for professional growth and career development.
A creative and collaborative work environment.
The chance to work on unique, high-end lodge projects.
28 days holiday including bank holidays
Company Pension
Enjoyable place to work
£26,000-£30,000 per annum
