At a Glance
- Tasks: Coordinate customer appointments and support operational teams in a friendly environment.
- Company: A respected family-run civil engineering and utility contractor.
- Benefits: Competitive salary, excellent benefits, and a beautiful rural work location.
- Other info: Great opportunity for career growth in a dynamic, people-focused role.
- Why this job: Join a supportive team and make a real difference for customers.
- Qualifications: Strong communication skills and a proactive, organised approach.
The predicted salary is between 25000 - 28000 £ per year.
Our client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers.
About the Role
Youll be part of a small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. Youll be based at a beautiful rural site near Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.
Your key responsibilities:
- Handling inbound and outbound customer calls
- Scheduling and coordinating investigation and repair appointments
- Raising and updating jobs on the database
- Managing emails and written correspondence
- Supporting the wider planning team with day-to-day coordination
- Gatekeeping and ensuring smooth workflow
About You
Youre someone who thrives in a busy, people-focused role and takes pride in doing things well.
- Strong communication and stakeholder skills
- Planning/scheduling experience (ideally within water/utilities, but not essential)
- An organised, calm, and solution-focused approach
- Confidence using planning or scheduling systems
- Strong IT skills (Microsoft Office & Google Workspace)
- Excellent telephone manner and attention to detail
- Most importantly, youre a team player whos flexible, proactive, and positive.
Customer Support Administrator in Cowley employer: YOUR RECRUITMENT SERVICE
Join a dynamic team dedicated to supporting the agricultural heart of Oxfordshire, where your passion for machinery and agriculture can flourish. We offer competitive salaries, overtime opportunities, and a comprehensive benefits package, all within a supportive work culture that prioritises employee growth and development. Experience the beauty of the Oxfordshire countryside while working with cutting-edge technology in a role that truly makes a difference.
