Showroom Team Leader

Job Title: Showroom Team Leader Location: Surrey Salary: £32,000- £34,000 - plus OTE As a Showroom Team Leader you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors workloads. You will also be required to conduct face to face showroom appointments with customers. You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided. Key Responsibilities: Answering incoming sales calls Making outbound calls to our customer database Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Updating the CRM system with relevant client information and daily activity Arranging samples to be dispatched Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received Problem resolution Handle customer complaints Guide the sales team in closing sales Assist with new starter inductions and training Skills