At a Glance
- Tasks: Manage client programmes, ensuring satisfaction and driving growth through proactive relationship management.
- Company: Dynamic company focused on mastermind and masterclass programmes in Peterborough.
- Benefits: Competitive salary of £35,000 with opportunities for professional development.
- Other info: Join a supportive team with a focus on long-term client relationships and growth.
- Why this job: Make a real impact by enhancing client experiences and driving programme success.
- Qualifications: Strong communication skills and experience in customer success or programme management.
The predicted salary is between 50000 - 55000 £ per year.
Programme Manager £35,000 Peterborough Job Summary The Programme Manager is responsible for the health, growth and retention of assigned mastermind and masterclass programmes.
This role owns the customer success lifecycle from onboarding through renewal, driving net programme growth through proactive relationship management, structured renewal conversations and systematic upsell capture.
Key Responsibilities Own the health and perceived value of assigned mastermind and masterclass programmes, ensuring client satisfaction and programme quality.
Drive net programme growth through proactive renewal conversations, upsell capture and churn reduction.
Deliver structured customer success across the full lifecycle, not just event days.
Demonstrate commercial drive by identifying upsell opportunities and working across departments to maximise programme value.
Develop professional relationships with clients that result in stable, long-term retention and referrals.
Maintain accurate records of client interactions, renewal status and programme health in Salesforce.
Produce KPIs with supporting analysis and report on programme performance, highlighting areas for ongoing growth and improvement.
Liaise with internal departments including Sales, Account Management and CDT to ensure alignment on client status and opportunities.
Manage client communications across email ensuring timely responses and consistent service standards.
Attend weekly capacity and VIP meetings to flag renewal-critical or high-risk attendees to the wider team.
Proactively troubleshoot and resolve issues affecting client satisfaction before they escalate.
Develop professional relationships in all aspects of the position that result in stable, consistent and courteous communication with clients and colleagues.
- If this role is of interest to you, please can you email Fraser
- TPBN1_UKTJ
Programme Manager in Peterborough employer: Your Recruitment Coach Limited
Join a well-respected independent estate agency in Lincolnshire, where your passion for property and exceptional customer service will be valued. With a competitive salary and attractive commission structure, you'll thrive in a dynamic work culture that encourages personal growth and teamwork. This role offers the chance to build strong relationships within the community while advancing your career in a supportive environment.
Contact Details:
Your Recruitment Coach Limited Recruitment Team
