At a Glance
- Tasks: Be the friendly face of our company, managing enquiries and supporting the team.
- Company: Join a professional firm in Wisbech with a welcoming atmosphere.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and professionalism.
- Why this job: Make a great first impression and help clients feel valued every day.
- Qualifications: Previous reception or customer service experience and strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
As our clients Receptionist, you will be the first point of contact for clients, visitors and professional contacts. You will manage incoming enquiries, coordinate meeting rooms and provide general administrative support while handling confidential information with discretion.
Key responsibilities:
- Welcome clients and visitors in a professional and courteous manner.
- Answer, screen and direct telephone calls promptly.
- Monitor shared inboxes and forward enquiries to the appropriate person.
- Schedule appointments and maintain meeting-room calendars.
- Prepare meeting rooms and arrange refreshments when required.
- Receive, sort and distribute post, deliveries and documents.
- Arrange outgoing post, couriers and document collections.
- Maintain a tidy, secure and professional reception area.
- Maintain a tidy refreshment area, ensuring levels of tea, coffee squash etc are at a suitable level.
- Record accurate messages and update client contact information.
- Assist with scanning, photocopying, file opening, filing and document preparation.
- Support fee earners and administrative colleagues as required.
- Place stationary orders.
- Follow the firms procedures for client confidentiality, data protection, health and safety, and office security.
- Complete identity-checking or new-client administration where trained and authorised to do so.
Essential skills and experience:
- Previous reception, customer service or office administration experience.
- Excellent spoken and written English.
- A confident and professional telephone manner.
- Strong organisational skills and attention to detail.
- The ability to prioritise tasks and remain calm in a busy environment.
- Good working knowledge of Microsoft Outlook, Word and general office systems.
- A discreet and trustworthy approach to confidential information.
- A reliable, punctual and collaborative attitude.
Desirable:
- Previous experience in a law firm or another professional-services environment.
- Experience using a legal practice-management or case-management system.
- Familiarity with client onboarding and identity-checking procedures.
If this role is of interest to you, please reach out to FraserTPBN1_UKTJ.
Receptionist in London employer: Your Recruitment Coach Limited
Join a leading engineering business in Manchester that values its employees and fosters a collaborative work culture. With competitive salaries, opportunities for overtime, and a commitment to professional development, this company offers a rewarding environment for Mechanical Fitters/Technicians looking to advance their careers while working on innovative projects in the industrial sector.
Contact Details:
Your Recruitment Coach Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Your Recruitment Coach Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Your Recruitment Coach Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Your Recruitment Coach Limited:Your cover letter is your chance to shine! Tell us why you want to work at Your Recruitment Coach Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Your Recruitment Coach Limited!
How to prepare for a job interview at Your Recruitment Coach Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
