At a Glance
- Tasks: Manage and grow mastermind programmes while ensuring client satisfaction and programme quality.
- Company: Dynamic organisation focused on customer success and professional development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a vibrant team dedicated to innovation and excellence.
- Why this job: Make a real impact by driving programme success and building lasting client relationships.
- Qualifications: Experience in customer success, relationship management, and strong communication skills.
Programme Manager £35,000 Peterborough Job Summary The Programme Manager is responsible for the health, growth and retention of assigned mastermind and masterclass programmes. This role owns the customer success lifecycle from onboarding through renewal, driving net programme growth through proactive relationship management, structured renewal conversations and systematic upsell capture. Key Responsibilities Own the health and perceived value of assigned mastermind and masterclass programmes, ensuring client satisfaction and programme quality. Drive net programme growth through proactive renewal conversations, upsell capture and churn reduction. Deliver structured customer success across the full lifecycle, not just event days. Demonstrate commercial drive by identifying upsell opportunities and working across departments to maximise programme value. Develop professional relationships with clients that result in stable, long-term retention and referrals. Maintain accurate records of client interactions, renewal status and programme health in Salesforce. Produce KPIs with supporting analysis and report on programme performance, highlighting areas for ongoing growth and improvement. Liaise with internal departments including Sales,
Programme Manager in London employer: Your Recruitment Coach Limited
Join a well-respected independent estate agency in Lincolnshire, where your passion for property and exceptional customer service will be valued. With a competitive salary and attractive commission structure, you'll thrive in a dynamic work culture that encourages personal growth and teamwork. This role offers the chance to build strong relationships within the community while advancing your career in a supportive environment.
Contact Details:
Your Recruitment Coach Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Your Recruitment Coach Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Your Recruitment Coach Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Programme Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Your Recruitment Coach Limited:Your cover letter is your chance to shine! Tell us why you want to work at Your Recruitment Coach Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Your Recruitment Coach Limited!
How to prepare for a job interview at Your Recruitment Coach Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
