External Sales Representative

Location: Sutton Coldfield (B76)

Salary: £50,000pa - £60,000pa (D.O.E.) Plus £7 car allowance & commission

Hours of Work: 40hrs per week (8.30am – 5.00pm Mon – Fri)

Main role and responsibilities:

• Working closely with the regional sales manager organising face to face visits set clearly through an agreed call plan.
• Develop strong relationships and maximise the potential of all live accounts, lapsed accounts and develop new accounts created through leads achieved by yourself or those forwarded by the internal sales team.

Essential:

• Must have sales / business development experience working within metal distribution or similar.

Key Performance Indicators:

• Visits, tracks and maintains customer base in assigned territory.
• Completes and maintains all customer records / CRM.
• Travel within sales territory to meet prospects and customers.
• Reactivates dormant accounts.
• Executes Monthly Territory Reviews.
• Submits a weekly call plan.
• Follow all quotations leads created by yourself and inside sales.

Provide Best-In-Class customer service:

• Educate customers on our products and services.
• Provide prompt quote response to customers.
• Return phone calls / messages timely.
• Provide technical data to customers upon request.
• Build strong relationships on all levels with customers.
• Prepare professional quotations in response to customer enquiries.
• Build and continue to grow good sound product knowledge.

Interface with customers in assigned territories:

• Maintain contact with all customers in territory via Visits, phone, e-mail etc.
• Visit customers in assigned territories via scheduled meetings, aligned with Sales Manager.
• Generate profitable revenue through order closing / order taking.
• Make best effort basis to resolve customer related problems, issues and challenges.
• Understand customer needs through regular communication with assigned accounts (meetings/calls/emails) to meet all targets set.

Process customer orders (When required):

• Enter orders into StelPlan.
• Execute Buy Req, Process Req, or Transfer Req where appropriate.
• Process and acknowledge customer P.O. Acknowledgement.
• Update quotation log, and all other correspondence relative to customer RFQ's / Orders and Quotations.

Provide feedback to Management and Administrative Departments:

• Communicate, via e-mail, information regarding competitor activity such as pricing, material availability and lead-times.
• Communicates 'holes in inventory' to Sales Management and Purchasing when required.
• Provides any pertinent feedback within monthly Territory Reviews.
• Communicates relevant feedback from customer base and pertinent information from 'Customer's Customer'.
• Communicates fiscal-health feedback from any customer, or about any customer, within your territory or otherwise.
• Submit high level Visit Reports to sales manager.

Assist in maintaining A/R integrity with all customers in assigned territory:

• Execute Credit and RA forms.
• Resolve sales related credit issues with customer.
• Resolve account issues resulting in the account being on Daily Credit Hold List.
• Obtain financial information when requested.
• Regular chasing of account debts and communicate with accounts.
• Review and be aware of account status, dates, and A/R balances.
• Maintain open communication with customer on A/R issues.

Execute Management strategy for sales development:

• Solicit and respond to customer quotations for various new product initiatives.
• Provide feedback to Sales Management and Administrative departments on new product lines.
• Promote new product lines with current and prospective account base.
• Prepare weekly, monthly and annual budgetary information.

Timely responsiveness to action related e-mails:

• Respond to Sales Management on questions or projects that are assigned.
• Respond to any department question regarding orders or other issues directly related to your business.

Participates in departmental and/or other company meetings:

• Prepare an item of 'Industry Scoop' for Sales Meetings.
• Attend each Sales Meeting as scheduled.
• Make presentations to team / group when assigned.
• Actively participates.
• Make constructive suggestions to improve meetings.

To Apply: Please call us for more information.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will receive a response. All candidates unsuccessful at the interview stage are provided with thorough feedback.