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- Tasks: Support schools and parents through tech queries via email, chat, and phone.
- Company: Join an innovative SaaS company transforming education support for over 700 schools.
- Benefits: Enjoy unlimited holiday, volunteer days, and a competitive salary with perks.
- Why this job: Make a real impact in customer service while growing your career in a supportive environment.
- Qualifications: Experience in IT support is essential; SaaS experience is a plus.
- Other info: Hybrid role with 3 days in Loughborough; apply now to join a diverse team!
Could you make a difference by helping schools and parents stay connected through an innovative SaaS platform? We’re looking for a proactive Customer Support Technician with a passion for technology and top-notch service. You’ll play a vital role in supporting over 700 schools, providing exceptional support and ensuring high standards of service and customer satisfaction.
Location: Hybrid role, working 3 days in Loughborough offices
Salary: £25,000 - £30,000 per annum (depending on experience)
Benefits:
- Unlimited holiday
- Volunteer Day to give back to the local community
- Perk Box
- Pension contributions
- Company events
- Free office parking
Your Responsibilities:
- Progress and resolve technical queries from operations
- Diagnose, troubleshoot, and escalate service incidents as needed
- Provide support via email, live chat, and telephone to schools and parents
- Manage and resolve user support issues effectively
- Follow and uphold processes and procedures to achieve successful outcomes
What We’re Looking For:
- Experience in IT support, with SaaS experience highly desirable
- Strong customer service focus with excellent communication skills
- Excellent organisational skills, with the ability to work under pressure
- Skilled in identifying faults and troubleshooting technical issues
- Ability to work independently and collaborate within a team
Why join this company?
- Be part of an innovative company offering genuine career growth opportunities
- Work in a supportive and collaborative environment
- Competitive salary and excellent benefits package
- Opportunity to play a key role in transforming support processes and make a real impact
Recruitment Process: To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please call John Boggis at Your Recruiters. John is also available by WhatsApp and by email.
The recruitment process with the hiring company includes a 2-stage interview with the Implementation Manager and CEO.
Are you looking to play a key role in Customer Services? Apply today!
Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.
Customer Support Technician employer: Your Recruiters
Contact Detail:
Your Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with the SaaS platform that we use at StudySmarter. Understanding its features and functionalities will not only help you answer technical queries but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills! Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past, as this will showcase your problem-solving abilities.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Think about how you can convey complex technical information in a simple way, as this is crucial for supporting schools and parents effectively.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours during the interview will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Support Technician position. Tailor your application to highlight relevant experience in IT support and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in IT support, particularly with SaaS platforms. Highlight your communication skills and any relevant achievements that demonstrate your ability to provide exceptional customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or supported users in the past, showcasing your problem-solving skills.
Prepare for Interviews: Anticipate questions related to troubleshooting and customer service scenarios. Be ready to discuss your approach to resolving technical queries and how you would handle challenging situations with users.
How to prepare for a job interview at Your Recruiters
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Discuss any relevant experiences or projects that showcase your interest in tech, especially in relation to SaaS platforms.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues effectively and maintained a positive relationship with customers.
✨Be Ready to Troubleshoot
Expect to be asked about your troubleshooting process. Prepare to discuss specific technical issues you've encountered and how you diagnosed and resolved them, showcasing your problem-solving skills.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be ready to explain why you want to work there and how you can contribute to their mission of supporting schools and parents.
