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- Tasks: Support schools and parents through tech queries via email, chat, and phone.
- Company: Join an innovative SaaS company transforming education support for over 700 schools.
- Benefits: Enjoy unlimited holiday, volunteer days, and a competitive salary with perks.
- Why this job: Make a real impact in customer service while growing your career in a supportive team.
- Qualifications: Experience in IT support is essential; SaaS knowledge is a plus.
- Other info: Hybrid role with 3 days in Loughborough; apply now to join a diverse team!
Could you make a difference by helping schools and parents stay connected through an innovative SaaS platform? We’re looking for a proactive Customer Support Technician with a passion for technology and top-notch service. You’ll play a vital role in supporting over 700 schools, providing exceptional support and ensuring high standards of service and customer satisfaction.
Location: Hybrid role, working 3 days in Loughborough offices
Salary: £25,000 - £30,000 per annum (depending on experience)
Benefits:
- Unlimited holiday
- Volunteer Day to give back to the local community
- Perk Box
- Pension contributions
- Company events
- Free office parking
Your Responsibilities:
- Progress and resolve technical queries from operations
- Diagnose, troubleshoot, and escalate service incidents as needed
- Provide support via email, live chat, and telephone to schools and parents
- Manage and resolve user support issues effectively
- Follow and uphold processes and procedures to achieve successful outcomes
What We’re Looking For:
- Experience in IT support, with SaaS experience highly desirable
- Strong customer service focus with excellent communication skills
- Excellent organisational skills, with the ability to work under pressure
- Skilled in identifying faults and troubleshooting technical issues
- Ability to work independently and collaborate within a team
Why join this company?
- Be part of an innovative company offering genuine career growth opportunities
- Work in a supportive and collaborative environment
- Competitive salary and excellent benefits package
- Opportunity to play a key role in transforming support processes and make a real impact
To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please call John Boggis at Your Recruiters. John is also available by WhatsApp and by email.
The recruitment process with the hiring company includes a 2-stage interview with the Implementation Manager and CEO.
Are you looking to play a key role in Customer Services? Apply today!
Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.
Customer Support Technician employer: Your Recruiters
Contact Detail:
Your Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with the SaaS platform that we use at StudySmarter. Understanding its features and functionalities will not only help you answer technical queries but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills! Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past, as this will showcase your problem-solving abilities.
✨Tip Number 3
Highlight your customer service experience by preparing anecdotes that illustrate your communication skills and ability to manage user support issues effectively. This will show us that you can maintain high standards of service.
✨Tip Number 4
Research our company culture and values. Being able to articulate why you want to work with us and how you align with our mission will make a strong impression during the interview process.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Technician position. Understand the responsibilities and required skills, especially the emphasis on IT support and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support and any SaaS platforms you've worked with. Emphasise your communication skills and ability to troubleshoot technical issues, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical queries or supported users in the past.
Prepare for Interviews: If selected for an interview, prepare by reviewing common customer support scenarios and how you would handle them. Be ready to discuss your previous experiences and how they relate to the responsibilities of the Customer Support Technician role.
How to prepare for a job interview at Your Recruiters
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used tech in previous roles, especially in customer support, to demonstrate your proactive approach.
✨Highlight Your Customer Service Skills
Prepare to discuss specific instances where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical technical queries during the interview. This will allow you to showcase your troubleshooting skills and your ability to think on your feet, which is crucial for a Customer Support Technician.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values. Understanding their innovative SaaS platform and how it benefits schools and parents will help you align your answers with what they are looking for in a candidate.
