REPORTING TO: Head of Services
RESPONSIBLE FOR: Resident Services Officers, Housing Engagement and other resident-facing roles as required
PURPOSE OF POSITION
Are you passionate about delivering excellent services and creating positive experiences for residents? We are looking for an experienced and motivated Resident Services Delivery Manager to lead the delivery of high-quality, resident-focused services that make a tangible difference to people's lives.
In this pivotal role, you will provide leadership and oversight to resident-facing teams, ensuring services are responsive, efficient, and aligned with the organisation's values and customer service standards. You will play a key role in driving service performance, managing resident feedback and complaints, promoting a culture of continuous improvement, and ensuring residents' voices influence how services are designed and delivered.
The successful candidate will be a confident leader with strong people management skills, a customer-focused mindset, and the ability to use performance data and resident insight to improve outcomes. This is an excellent opportunity to join an organisation committed to delivering exceptional services and building strong relationships with the communities it serves.
Please note: Shortlisting will take place on a rolling basis while the advert remains live, so early applications are encouraged. Candidates selected for interview will be required to complete an assessment as part of the selection process.
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Resident Services Delivery Manager employer: Your Place
As a Quality Assurance Manager at our organisation, you will be part of a compassionate and collaborative work culture that prioritises resident voice and trauma-informed practices. We offer a supportive environment with opportunities for professional growth, where your strategic influence can lead to meaningful improvements in service delivery. Located in a vibrant community, you will enjoy the variety of working closely with frontline services while driving quality assurance initiatives that make a real difference in the lives of those we serve.
