At a Glance
- Tasks: Lead quality assurance and improvement initiatives while supporting frontline services.
- Company: Join a compassionate organisation dedicated to making a difference in residents' lives.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real impact by shaping quality and improving services for those in need.
- Qualifications: Experience in quality assurance, performance oversight, and supporting vulnerable individuals.
The predicted salary is between 37800 - 46200 £ per year.
REPORTING TO: Director of Front-line Services
PURPOSE OF POSITION
The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development. The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity. The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards. Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services.
This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.
What makes this role different
- A distinctive role for someone who wants strategic influence while staying close to frontline practice.
- You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.
- Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.
- Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.
- Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.
RESPONSIBILITIES & ACCOUNTABILITIES
Key Responsibilities
- Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.
- Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.
- Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.
- Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.
- Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.
- Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.
- Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.
- People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.
- General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.
PERSON SPECIFICATION
Assessment will be through application, interview and, where relevant, a practical assessment.
- Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.
- Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.
- Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.
- Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.
- Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.
- Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.
- Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.
Appointment is subject to DBS check and right to work in the UK.
Quality Assurance Manager - Maternity Cover Your Place @ Anchor House · employer: Your Place
As a Quality Assurance Manager at our organisation, you will be part of a compassionate and collaborative work culture that prioritises resident voice and trauma-informed practices. We offer a supportive environment with opportunities for professional growth, where your strategic influence can lead to meaningful improvements in service delivery. Located in a vibrant community, you will enjoy the variety of working closely with frontline services while driving quality assurance initiatives that make a real difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager - Maternity Cover Your Place @ Anchor House ·
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Your Place!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Your Place.
We think you need these skills to ace Quality Assurance Manager - Maternity Cover Your Place @ Anchor House ·
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Your Place. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Your Place and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Your Place. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Your Place's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Your Place
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Your Place.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Your Place will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Your Place and how you would contribute to adapting HR strategies.
