At a Glance
- Tasks: Lead and develop services for vulnerable individuals, ensuring high-quality support and outcomes.
- Company: Your Place @ Anchor House, dedicated to making a difference in the community.
- Benefits: Meaningful work, supportive culture, and opportunities for professional growth.
- Other info: Join a values-driven team focused on growth, inclusion, collaboration, and compassion.
- Why this job: Make a real impact by helping individuals achieve stability and independence.
- Qualifications: Management experience in supported housing or social care, with strong leadership skills.
The predicted salary is between 36000 - 44000 £ per year.
REPORTING TO: Head of Services
RESPONSIBLE FOR: Team Leaders and other service-based roles as required
PURPOSE OF POSITION
Your Place is seeking an experienced and values-driven Service Manager to lead our LB Newham Core and Intensive Support Accommodation services. This is an exciting opportunity to oversee high-quality supported accommodation services for vulnerable single homeless adults, including individuals with complex needs, multiple disadvantages and high levels of risk. The successful candidate will provide operational leadership across both services, ensuring excellent contract delivery, safeguarding, performance management, quality assurance and resident outcomes. You will lead and develop staff teams, promote trauma-informed and strengths-based practice, and ensure residents receive effective support from assessment through to move-on and long-term tenancy sustainment. Working closely with commissioners, housing providers, health services and community partners, you will drive service improvement, maintain high performance standards and strengthen pathways that help residents build independence and prevent repeat homelessness.
What We're Looking For
- Management experience within supported housing, homelessness, social care or a related sector.
- Strong knowledge of safeguarding, risk management, mental health, substance misuse and tenancy sustainment.
- Experience managing performance, quality assurance, contracts and service improvement.
- Ability to lead, motivate and develop teams while promoting a positive, inclusive and learning-focused culture.
- Excellent partnership-building, communication and reporting skills.
Why Join Us?
This role offers the opportunity to make a meaningful difference by leading services that support people to achieve stability, independence and long-term housing success. You'll be part of an organisation committed to its values of Growth, Inclusion, Collaboration and Compassion.
Please note: The role includes participation in an on-call rota and occasional evening and weekend work. Appointment is subject to an Enhanced DBS check, satisfactory references and the right to work in the UK.
Service Manager - LBN Support Service · Your Place @ Anchor House · in London employer: Your Place
As a Quality Assurance Manager at our organisation, you will be part of a compassionate and collaborative work culture that prioritises resident voice and trauma-informed practices. We offer a supportive environment with opportunities for professional growth, where your strategic influence can lead to meaningful improvements in service delivery. Located in a vibrant community, you will enjoy the variety of working closely with frontline services while driving quality assurance initiatives that make a real difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - LBN Support Service · Your Place @ Anchor House · in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Your Place.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Your Place!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Your Place, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Your Place or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager - LBN Support Service · Your Place @ Anchor House · in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Your Place:Before hitting send, make sure to tailor your application specifically to Your Place! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Your Place
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
